A customer experience about Currys PC World

Status: Approved

#CustomerService  Furious 

Kindly shared by Anonymous

What happened

This happened a few years ago but still worth mentioning I think. Buying a laptop in a currys pcworld branch, and the 'sales' guy picked his nose the entire time. Don't know how I kept quiet tbh.

What I wish had happened

Just wish we'd asked for someone else, or said something to him.

Where this happened

In Person

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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Low
29% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Offended

Anxious

Unhappy

Miffed

Surprised

16% Financial Loss
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Frustrated

Annoyed

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Furious

Let down

Unsatisfied

Anxious

Unhappy

Insecure

Displeased

Disgusted

16% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Offended

Let down

Anxious

Miffed

Scared

Unhappy

Unsatisfied

Surprised

15% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Unsatisfied

Let down

Scared

Unhappy

Anxious

Miffed

5% Rudeness
Feelings:

Disappointed

Annoyed

Frustrated

Offended

Insecure

Surprised

Let down

Anxious

Furious

4% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

Let down

Furious

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Scared

4% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Displeased

Insecure

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Let down

3% Delay
Feelings:

Frustrated

Furious

Disgusted

1% Discrimination
Feelings:

Disgusted

Offended

Furious

1% Returns
Feelings:

Annoyed

Disappointed

Displeased

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

Saddened

Disgusted

Unhappy

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
Feelings:

Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

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Low
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  4. Samsung

Least positive experiences about Electronics companies

High
Low
  1. Apple
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