A complaint about Currys PC World

Status: Approved

#CustomerService  Furious 

Kindly shared by Anonymous

What happened

This happened a few years ago but still worth mentioning I think. Buying a laptop in a currys pcworld branch, and the 'sales' guy picked his nose the entire time. Don't know how I kept quiet tbh.

What I wish had happened

Just wish we'd asked for someone else, or said something to him.

Where this happened

In Person

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
35% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Anxious

Annoyed

Let down

18% Communication
Feelings:

Frustrated

Scared

Furious

Disgusted

Anxious

12% Financial Loss
Feelings:

Furious

Anxious

Let down

Annoyed

Frustrated

12% Inconvenienced
Feelings:

Frustrated

Anxious

Furious

Scared

Annoyed

6% Rudeness
Feelings:

Furious

Anxious

Let down

6% Delay
Feelings:

Frustrated

6% Delivery
Feelings:

Disgusted

Furious

Frustrated

6% Fraud
Feelings:

Anxious

Scared

Frustrated

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

14% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Furious

Disappointed

Disgusted

Anxious

10% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Anxious

Scared

Disappointed

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

Disgusted

8% Quality of product
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

Disappointed

6% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

6% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Anxious

Furious

4% Delay
Feelings:

Frustrated

Furious

Annoyed

4% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

4% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Scared

Frustrated

Anxious

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

2% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Samsung
  4. Indesit

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson