A customer experience about TK Maxx

Status: Approved

#ExpectationsExceeded #Communication #Service  Happy Pleased Grateful 

Kindly shared by P. Andreani

What happened

TK Maxx Purley Way's staff is the nicest staff you can find! They are always here and ready to help, even though the pandemic made everything a little harder. Really lovely place to go!

The impact it had

I felt safe and happy to shop!

Where this happened

In Person

TK Maxx Customers

Most talked about by TK Maxx customers

High
Low

How this makes TK Maxx customers feel

High
Low
33% Expectations Exceeded
Feelings:

Happy

Grateful

Pleased

Overjoyed

33% Communication
Feelings:

Happy

Grateful

Overjoyed

Pleased

33% Service
Feelings:

Happy

Grateful

Overjoyed

Pleased

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
20% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Other

Unsatisfied

Unhappy

Offended

Insecure

Displeased

18% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Other

Unsatisfied

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

15% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Surprised

Unsatisfied

Anti Climax

Unhappy

Anxious

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

7% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

6% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

4% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Let down

Disappointed

Disgusted

4% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

4% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

4% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

1% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

1% Rudeness
Feelings:

Frustrated

Disgusted

Furious

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High
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Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
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