A compliment about TK Maxx

Status: Approved

#ExpectationsExceeded #Communication #Service  Happy Pleased Grateful 

Kindly shared by P. Andreani

What happened

TK Maxx Purley Way's staff is the nicest staff you can find! They are always here and ready to help, even though the pandemic made everything a little harder. Really lovely place to go!

The impact it had

I felt safe and happy to shop!

Where this happened

In Person

TK Maxx Customers

Most talked about by TK Maxx customers

High
Low

How this makes TK Maxx customers feel

High
Low
33% Expectations Exceeded
Feelings:

Happy

Pleased

Grateful

33% Communication
Feelings:

Happy

Pleased

Grateful

33% Service
Feelings:

Happy

Pleased

Grateful

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
11% Returns
Feelings:

Let down

Disappointed

Furious

Annoyed

Frustrated

Disgusted

11% Delivery
Feelings:

Disappointed

Furious

Frustrated

Let down

Annoyed

11% Delay
Feelings:

Disappointed

Furious

Frustrated

Let down

Annoyed

11% Financial Loss
Feelings:

Frustrated

Disgusted

Furious

11% Customer Service
Feelings:

Furious

Frustrated

Disgusted

11% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

11% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

11% Communication
Feelings:

Grateful

Special

Happy

Pleased

Delighted

5% Fraud
Feelings:

Furious

Frustrated

Disappointed

5% Discrimination
Feelings:

Disgusted

Furious

Frustrated

5% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most complained about Fashion companies

High
Low
  1. Asos
  2. Lovelywholesale
  3. Superdry
  4. River Island

Most complimented Fashion companies

High
Low
  1. Saltspin
  2. TK Maxx