A customer experience about TK Maxx

Status: Approved

#ExpectationsExceeded #Communication #Service  Happy Pleased Grateful 

Kindly shared by P. Andreani

What happened

TK Maxx Purley Way's staff is the nicest staff you can find! They are always here and ready to help, even though the pandemic made everything a little harder. Really lovely place to go!

The impact it had

I felt safe and happy to shop!

Where this happened

In Person

TK Maxx Customers

Most talked about by TK Maxx customers

High
Low

How this makes TK Maxx customers feel

High
Low
33% Expectations Exceeded
Feelings:

Happy

Pleased

Grateful

33% Communication
Feelings:

Happy

Pleased

Grateful

33% Service
Feelings:

Happy

Pleased

Grateful

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Surprised

Insecure

Anti Climax

Unhappy

19% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Unhappy

Offended

Let down

Insecure

16% Delivery
Feelings:

Disappointed

Furious

Frustrated

Annoyed

Let down

Surprised

Anti Climax

Unhappy

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

7% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

7% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

3% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

3% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

3% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

High
Low
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  2. Foot Locker
  3. River Island
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin