A complaint about Asos

Status: Approved

#CustomerService  Furious Frustrated Disgusted 

Kindly shared by M. Costache

What happened

Order delivered incomplete, i am missing items from it

What I wish had happened

Talk to a manager

Where this happened

On the phone

Asos Customers

Most talked about by Asos customers

High
Low

How this makes Asos customers feel

High
Low
100% Customer Service
Feelings:

Frustrated

Disgusted

Furious

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
13% Expectations Exceeded
Feelings:

Grateful

Happy

Special

Pleased

Delighted

13% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

13% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

13% Delivery
Feelings:

Disappointed

Let down

Annoyed

Furious

Frustrated

13% Delay
Feelings:

Disappointed

Let down

Annoyed

Furious

Frustrated

6% Returns
Feelings:

Let down

Disappointed

Annoyed

6% Fraud
Feelings:

Furious

Frustrated

Disappointed

6% Financial Loss
Feelings:

Frustrated

Disgusted

Furious

6% Discrimination
Feelings:

Frustrated

Disgusted

Furious

6% Rudeness
Feelings:

Furious

Frustrated

Disgusted

6% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

High
Low
  1. Lovelywholesale
  2. Superdry
  3. River Island
  4. Asos

Most complimented Fashion companies

High
Low
  1. Saltspin
  2. TK Maxx