A complaint about Tesco

Status: Approved

#Qualityofproduct  Disgusted 

Kindly shared by H. shigival

What happened

I bought milk on 13/09/20 Expiry date shows 15/09/20. When I come home was trying to warm the milk for my baby. Find out the milk is expired already. Tesco express Rayners Lane is very dirty and there is a nasty smile at the end of the shop next to fridges.

What I wish had happened

If date says On the milk that it’s 15/09/20 to expire not to expire two days before the date

Where this happened

In Person

Tesco Customers

Most talked about by Tesco customers

High
Low

How this makes Tesco customers feel

High
Low
25% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

13% Rudeness
Feelings:

Let down

Furious

Annoyed

Disgusted

Frustrated

13% Quality of product
Feelings:

Annoyed

Frustrated

Let down

Disgusted

13% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Disgusted

13% Embarrassment
Feelings:

Annoyed

Anxious

Let down

6% Delivery
Feelings:

Frustrated

Annoyed

6% Communication
Feelings:

Let down

Furious

Disgusted

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
13% Inconvenienced
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Disgusted

Furious

Offended

13% Quality of product
Feelings:

Disgusted

Annoyed

Disappointed

Sad

Miffed

Frustrated

Let down

13% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Disgusted

10% Rudeness
Feelings:

Let down

Furious

Offended

Frustrated

Disgusted

Disappointed

Annoyed

10% Communication
Feelings:

Grateful

Delighted

Special

Satisfied

Happy

8% Discrimination
Feelings:

Frustrated

Disappointed

Let down

Furious

Disgusted

Annoyed

Offended

8% Embarrassment
Feelings:

Let down

Offended

Disappointed

Annoyed

Anxious

Frustrated

8% Service
Feelings:

Delighted

Special

Grateful

Satisfied

Happy

5% Communication
Feelings:

Furious

Disappointed

Disgusted

Frustrated

Let down

Annoyed

5% Expectations Exceeded
Feelings:

Special

Grateful

Delighted

Happy

3% Injury
Feelings:

Disappointed

Surprised

Let down

3% Delivery
Feelings:

Frustrated

Annoyed

3% Other
Feelings:

Delighted

Grateful

Satisfied

3% Financial Loss
Feelings:

Offended

Let down

Furious

Most complained about Supermarket companies

High
Low
  1. Tesco
  2. Sainsbury (J)
  3. Asda
  4. Co-op

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Waitrose
  3. Morrison (Wm) Supermarkets