A complaint about Just Eat

Status: Approved

#Delivery #Fraud #FinancialLoss  Frustrated Disappointed Anti Climax 

What happened

i ordered food from a place called “fortune house” and the food never came

What I wish had happened

for my food to come

Where this happened

On a mobile app

Just Eat Customers

Most talked about by Just Eat customers

High
Low

How this makes Just Eat customers feel

High
Low
33% Financial Loss
Feelings:

Disgusted

Frustrated

Disappointed

Anti Climax

Annoyed

Furious

17% Delivery
Feelings:

Frustrated

Disappointed

Anti Climax

17% Fraud
Feelings:

Disappointed

Anti Climax

Frustrated

17% Rudeness
Feelings:

Annoyed

Furious

Disgusted

17% Quality of product
Feelings:

Annoyed

Furious

Disgusted

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
20% Customer Service
Feelings:

Furious

Anxious

Disappointed

Annoyed

Offended

Anti Climax

Let down

Frustrated

Sad

Disgusted

12% Quality of product
Feelings:

Furious

Anxious

Scared

Let down

Annoyed

Disgusted

Disappointed

Anti Climax

12% Financial Loss
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Anti Climax

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Scared

Let down

8% Rudeness
Feelings:

Disgusted

Annoyed

Furious

Offended

Anxious

8% Fraud
Feelings:

Disappointed

Frustrated

Furious

Anti Climax

Annoyed

4% Delay
Feelings:

Frustrated

Sad

Annoyed

4% Other
Feelings:

Anxious

Scared

Let down

4% Communication
Feelings:

Disappointed

Anti Climax

Furious

4% Delivery
Feelings:

Disappointed

Anti Climax

Frustrated

4% Embarrassment
Feelings:

Disgusted

Offended

Anxious

4% Delivery
Feelings:

Happy

Delighted

Satisfied

4% Communication
Feelings:

Happy

Delighted

Satisfied

4% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Most complained about Restaurants companies

High
Low
  1. Just Eat
  2. Burger King
  3. McDonalds
  4. Deliveroo

Most complimented Restaurants companies

High
Low
  1. Nandos