A customer experience about Just Eat by rileigh

Kindly shared by r.

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What happened

i ordered food from a place called “fortune house” and the food never came

What I wish had happened

for my food to come

Where this happened

On a mobile app

Just Eat Customers

Most talked about by Just Eat customers

High

Low

How this makes Just Eat customers feel

High

Low

28% Financial Loss

Feelings:

Frustrated

Furious

Annoyed

Disgusted

Unhappy

Insecure

Anti Climax

Disappointed

28% Delivery

Feelings:

Frustrated

Furious

Annoyed

Anti Climax

Insecure

Unhappy

Disappointed

Miffed

Disgusted

11% Quality of product

Feelings:

Disgusted

Furious

Miffed

Annoyed

11% Fraud

Feelings:

Frustrated

Anti Climax

Annoyed

Furious

Disappointed

11% Customer Service

Feelings:

Insecure

Frustrated

Unhappy

Disgusted

Miffed

Furious

6% Rudeness

Feelings:

Annoyed

Furious

Disgusted

6% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Restaurants Customers

Most talked about by Restaurants customers

High

Low

How this makes Restaurants customers feel

High

Low

18% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Disgusted

Unhappy

Anxious

Unsatisfied

Anti Climax

Miffed

Insecure

Offended

Put out

Let down

Sad

18% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Anti Climax

Insecure

Disheartened

Put out

Unsatisfied

15% Quality of product

Feelings:

Disappointed

Annoyed

Unsatisfied

Frustrated

Furious

Displeased

Disgusted

Anti Climax

Miffed

Disheartened

Unhappy

Anxious

Scared

Let down

11% Fraud

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Disgusted

Put out

Unhappy

Displeased

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

Unhappy

Insecure

Disheartened

7% Rudeness

Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Sad

Anxious

Scared

Let down

Displeased

4% Embarrassment

Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

3% Communication

Feelings:

Disappointed

Anti Climax

Furious

Frustrated

Displeased

Annoyed

3% Delay

Feelings:

Frustrated

Disappointed

Unsatisfied

Annoyed

Sad

1% Delivery

Feelings:

Happy

Delighted

Satisfied

1% Communication

Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded

Feelings:

Happy

Delighted

Satisfied

1% Other

Feelings:

Anxious

Scared

Let down

1% Returns

Feelings:

Displeased

Unhappy

Frustrated

Most positive experiences about Restaurants companies

High

Low

Least positive experiences about Restaurants companies

High

Low

Nandos

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