Kindly shared by S. Gibson Jones
What happened
Visited today by Sanj and Annemarie for an eye test. I would just like to say what an excellent service I think it is for people who are housebound like myself. Special thanks to Kim for keeping me well informed about my appointment. Thank you see you in2 years.
The impact it had
Made me feel like a normal person who could go to an opticians for an eye test
Where this happened
In Person - DY8 4GG
Specsavers Customers
Most talked about by Specsavers customers
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How this makes Specsavers customers feel
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25% Service
Feelings:
Delighted
Pleased
Happy
Grateful
25% Communication
Feelings:
Pleased
Delighted
Grateful
Happy
13% Expectations Exceeded
Feelings:
Grateful
Pleased
Delighted
13% Customer Service
Feelings:
Frustrated
Disappointed
Let down
13% Embarrassment
Feelings:
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13% Rudeness
Feelings:
Let down
Disappointed
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Optician Customers
Most talked about by Optician customers
High
Low
How this makes Optician customers feel
High
Low
25% Service
Feelings:
Delighted
Pleased
Happy
Grateful
25% Communication
Feelings:
Pleased
Delighted
Grateful
Happy
13% Expectations Exceeded
Feelings:
Grateful
Pleased
Delighted
13% Customer Service
Feelings:
Frustrated
Disappointed
Let down
13% Embarrassment
Feelings:
Frustrated
Disappointed
Let down
13% Rudeness
Feelings:
Let down
Disappointed
Frustrated