A compliment about Specsavers

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted Grateful Pleased 

Kindly shared by S. Gibson Jones

What happened

Visited today by Sanj and Annemarie for an eye test. I would just like to say what an excellent service I think it is for people who are housebound like myself. Special thanks to Kim for keeping me well informed about my appointment. Thank you see you in2 years.

The impact it had

Made me feel like a normal person who could go to an opticians for an eye test

Where this happened

In Person - DY8 4GG

Specsavers Customers

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How this makes Specsavers customers feel

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40% Service
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Delighted

Pleased

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Happy

40% Communication
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Delighted

Pleased

Grateful

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20% Expectations Exceeded
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Pleased

Delighted

Grateful

Optician Customers

Most talked about by Optician customers

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How this makes Optician customers feel

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40% Service
Feelings:

Delighted

Pleased

Grateful

Happy

40% Communication
Feelings:

Delighted

Pleased

Grateful

Happy

20% Expectations Exceeded
Feelings:

Pleased

Delighted

Grateful

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  1. Specsavers