A complaint about Delight Express

Status: Approved

#FinancialLoss #Rudeness #Embarrassment  Furious 

Kindly shared by R. eley

What happened

Raw food not cooked properly rude when I rang to complain and manager was rude to me swearing etc

What I wish had happened

Have the money put back on my card

Where this happened

On the phone

Delight Express Customers

Most talked about by Delight Express customers

High
Low

How this makes Delight Express customers feel

High
Low
33% Financial Loss
Feelings:

Furious

33% Rudeness
Feelings:

Furious

33% Embarrassment
Feelings:

Furious

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
16% Customer Service
Feelings:

Furious

Disappointed

Anxious

Annoyed

Frustrated

Sad

Disgusted

Anti Climax

Offended

Let down

16% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Disgusted

Anti Climax

10% Quality of product
Feelings:

Furious

Annoyed

Anxious

Disgusted

Scared

Disappointed

Let down

Anti Climax

10% Rudeness
Feelings:

Furious

Disgusted

Offended

Anxious

Annoyed

10% Inconvenienced
Feelings:

Annoyed

Frustrated

Let down

Sad

Furious

Anxious

Scared

6% Delivery
Feelings:

Frustrated

Disappointed

Furious

Anti Climax

Annoyed

6% Fraud
Feelings:

Disappointed

Frustrated

Anti Climax

Furious

Annoyed

6% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

3% Delivery
Feelings:

Happy

Delighted

Satisfied

3% Communication
Feelings:

Happy

Delighted

Satisfied

3% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

3% Delay
Feelings:

Annoyed

Frustrated

Sad

3% Other
Feelings:

Anxious

Scared

Let down

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