A complaint about Ryanair

Status: Approved

#FinancialLoss  Furious 

Kindly shared by C. trick

What happened

Waiting for refund of cancelled flights

What I wish had happened

Booked holiday with loveholidays, had refund from them for hotel,still waiting for Ryanair to refund flights which were cancelled before i was due to fly April 3rd

Where this happened

On the Internet

Ryanair Customers

Most talked about by Ryanair customers

High
Low

How this makes Ryanair customers feel

High
Low
35% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Miffed

22% Customer Service
Feelings:

Furious

Frustrated

Let down

Annoyed

Disappointed

Disgusted

Anxious

Sad

10% Delay
Feelings:

Furious

Annoyed

Frustrated

Anxious

Let down

Disappointed

Miffed

Disgusted

10% Communication
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Anxious

Sad

Let down

Disgusted

6% Inconvenienced
Feelings:

Disgusted

Annoyed

Frustrated

Miffed

Furious

Anxious

4% Fraud
Feelings:

Disgusted

Frustrated

Furious

Annoyed

2% Discrimination
Feelings:

Furious

2% Rudeness
Feelings:

Furious

2% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

2% Delivery
Feelings:

Let down

Furious

Frustrated

2% Other
Feelings:

Furious

Let down

Disgusted

2% Returns
Feelings:

Frustrated

Disgusted

Annoyed

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Scared

Sad

Surprised

Anti Climax

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Scared

Offended

Miffed

Surprised

12% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Other

Miffed

Surprised

Anti Climax

11% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Miffed

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Anxious

Disgusted

Let down

Disappointed

Miffed

Sad

Offended

4% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

4% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Surprised

Annoyed

Scared

Anxious

Anti Climax

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Anxious

Disappointed

Let down

Scared

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Let down

Disappointed

Frustrated

2% Returns
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Offended

Disappointed

1% Discrimination
Feelings:

Furious

Disgusted

Annoyed

Offended

Frustrated

0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

Most complained about Travel companies

High
Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Booking.com

Most complimented Travel companies

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