A customer experience about Easyjet

Status: Approved

#Returns  Annoyed Let down Furious 

Kindly shared by K. Staniszewska

What happened

I have booked a package holiday with love holidays however it has been cancelled due to Covid and the non-essential travels. My package included flights with easyJet, when I rang to seek refund for the flights which were £400 they offered me £26 refund which is funny. I want to get my money back, how do I do this?

What I wish had happened

I wish they would refund me the full amount we have paid for our flights as it isn’t small amount of money.

Where this happened

On the phone - +44-330-365-5000

Easyjet Customers

Most talked about by Easyjet customers

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How this makes Easyjet customers feel

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30% Customer Service
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22% Financial Loss
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Anti Climax

15% Inconvenienced
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Anti Climax

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9% Communication
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5% Other
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Let down

4% Rudeness
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4% Fraud
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Furious

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Anti Climax

Saddened

3% Delay
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Sad

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3% Returns
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Annoyed

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3% Discrimination
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1% Embarrassment
Feelings:

Furious

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1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

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Anti Climax

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25% Customer Service
Feelings:

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Unsatisfied

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11% Inconvenienced
Feelings:

Furious

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Anxious

Sad

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Other

10% Communication
Feelings:

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7% Delay
Feelings:

Furious

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Anxious

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6% Fraud
Feelings:

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Furious

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Disgusted

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Surprised

Unhappy

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Uneasy

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Anti Climax

Saddened

4% Rudeness
Feelings:

Furious

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Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

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Disappointed

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Disgusted

2% Returns
Feelings:

Furious

Annoyed

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Disgusted

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Unsatisfied

Offended

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Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

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Offended

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Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

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Furious

0% Delivery
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Delighted

Happy

Overjoyed

0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

Happy

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