A customer experience about Easyjet

Status: Approved

#CustomerService #Communication #FinancialLoss  Miffed Disappointed Offended 

Kindly shared by Anonymous

What happened

cancelled flights voucher

What I wish had happened

refund as they could not offer flight requested

Where this happened

Other - email with customer service

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Unhappy

Unsatisfied

Disgusted

Sad

Saddened

Surprised

Miffed

Offended

Confused

22% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Disgusted

Unsatisfied

Unhappy

Anti Climax

Surprised

Miffed

Offended

Anxious

Sad

Confused

Saddened

15% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Sad

Saddened

Unhappy

Anxious

Disgusted

Surprised

Anti Climax

9% Communication
Feelings:

Frustrated

Let down

Furious

Annoyed

Disappointed

Unhappy

Saddened

Offended

Surprised

Miffed

Sad

Anxious

5% Other
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

4% Rudeness
Feelings:

Frustrated

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disappointed

Surprised

Anti Climax

Furious

Frustrated

Annoyed

Saddened

3% Delay
Feelings:

Annoyed

Sad

Let down

Anxious

Frustrated

Disappointed

3% Returns
Feelings:

Furious

Disappointed

Frustrated

Let down

Annoyed

3% Discrimination
Feelings:

Unsatisfied

Disappointed

Unhappy

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Frustrated

Furious

Annoyed

1% Quality of product
Feelings:

Unsatisfied

Unhappy

Confused

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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