A complaint about Easyjet

Status: Approved

#CustomerService #Communication #FinancialLoss  Miffed Disappointed Offended 

Kindly shared by Anonymous

What happened

cancelled flights voucher

What I wish had happened

refund as they could not offer flight requested

Where this happened

Other - email with customer service

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

Disgusted

Anxious

Offended

Sad

Surprised

Miffed

18% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

Surprised

Miffed

Anti Climax

Offended

18% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Annoyed

Anxious

Disgusted

Disappointed

Surprised

Anti Climax

Sad

8% Communication
Feelings:

Frustrated

Disappointed

Let down

Miffed

Furious

Offended

Annoyed

Surprised

8% Other
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

4% Fraud
Feelings:

Surprised

Furious

Frustrated

Disappointed

Anti Climax

4% Returns
Feelings:

Furious

Disappointed

Frustrated

Annoyed

Let down

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Let down

4% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Sad

Let down

Anxious

2% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Scared

Sad

Surprised

Anti Climax

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Scared

Offended

Miffed

Surprised

12% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Other

Miffed

Surprised

Anti Climax

11% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Miffed

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Anxious

Disgusted

Let down

Disappointed

Miffed

Sad

Offended

4% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

4% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Surprised

Annoyed

Scared

Anxious

Anti Climax

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Anxious

Disappointed

Let down

Scared

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Let down

Disappointed

Frustrated

2% Returns
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Offended

Disappointed

1% Discrimination
Feelings:

Furious

Disgusted

Annoyed

Offended

Frustrated

0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

Most complained about Travel companies

High
Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Booking.com

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