A customer experience about Easyjet

Status: Approved

#CustomerService #Delay #Inconvenienced  Sad Let down Anxious 

Kindly shared by Anonymous

What happened

Airport has closed. Half our party got a refund straight away for booked flights. Our half being told we are still going and all is fine. Maybe get an update in December! Totally ruining our children's Christmas but keeping our money so we can't make any other plans.Absolutely devastated.

What I wish had happened

An immediate refund as they pretty much acknowledged that they know the Airport is shut but their hands are tied. Doesn't matter that the other half of the family got their refund and we have no accommodation as it's all cancelled because the Airport has closed until next March.

Where this happened

On the phone

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Unhappy

Unsatisfied

Disgusted

Sad

Saddened

Surprised

Miffed

Offended

Confused

22% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Disgusted

Unsatisfied

Unhappy

Anti Climax

Surprised

Miffed

Offended

Anxious

Sad

Confused

Saddened

15% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Sad

Saddened

Unhappy

Anxious

Disgusted

Surprised

Anti Climax

9% Communication
Feelings:

Frustrated

Let down

Furious

Annoyed

Disappointed

Unhappy

Saddened

Offended

Surprised

Miffed

Sad

Anxious

5% Other
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

4% Rudeness
Feelings:

Frustrated

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disappointed

Surprised

Anti Climax

Furious

Frustrated

Annoyed

Saddened

3% Delay
Feelings:

Annoyed

Sad

Let down

Anxious

Frustrated

Disappointed

3% Returns
Feelings:

Furious

Disappointed

Frustrated

Let down

Annoyed

3% Discrimination
Feelings:

Unsatisfied

Disappointed

Unhappy

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Frustrated

Furious

Annoyed

1% Quality of product
Feelings:

Unsatisfied

Unhappy

Confused

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways