A customer experience about Just Eat

Status: Approved

#FinancialLoss #Inconvenienced #Delivery  Furious Annoyed Frustrated 

Kindly shared by Anonymous

What happened

I ordered Mac Donald’s breakfast for my grandson and myself this morning at 10:17, paid received reference number 1039083784 saying your order will arrive at 10:50, only to get a voicemail saying MacDonald’s say it’s to late for breakfast so I can’t have my order yet you have taking the money out of my bank. I have a poorly grandson who was looking forward to having this meal as it was a treat foe him. Very dual to at the least. Tried to ring the number they left the voicemail on only to have it disconnected 3 times.

What I wish had happened

To have our breakfast the time the driver was supposed to have it delivered. Rang macdonals to be told the driver can to late to pick the meals up so they had to shot the food away because it was cold. Not very good service is it.

Where this happened

On a mobile app - Just eat

Just Eat Customers

Most talked about by Just Eat customers

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How this makes Just Eat customers feel

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Low
28% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Unhappy

Insecure

Anti Climax

Disappointed

28% Delivery
Feelings:

Frustrated

Furious

Annoyed

Anti Climax

Insecure

Unhappy

Disappointed

Miffed

Disgusted

11% Quality of product
Feelings:

Disgusted

Furious

Miffed

Annoyed

11% Fraud
Feelings:

Frustrated

Anti Climax

Annoyed

Furious

Disappointed

11% Customer Service
Feelings:

Insecure

Frustrated

Unhappy

Disgusted

Miffed

Furious

6% Rudeness
Feelings:

Annoyed

Furious

Disgusted

6% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Restaurants Customers

Most talked about by Restaurants customers

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Low

How this makes Restaurants customers feel

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Low
18% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Disgusted

Unhappy

Anxious

Unsatisfied

Anti Climax

Miffed

Insecure

Offended

Put out

Let down

Sad

18% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Anti Climax

Insecure

Disheartened

Put out

Unsatisfied

15% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Frustrated

Furious

Displeased

Disgusted

Anti Climax

Miffed

Disheartened

Unhappy

Anxious

Scared

Let down

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Disgusted

Put out

Unhappy

Displeased

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

Unhappy

Insecure

Disheartened

7% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Sad

Anxious

Scared

Let down

Displeased

4% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

Frustrated

Displeased

Annoyed

3% Delay
Feelings:

Frustrated

Disappointed

Unsatisfied

Annoyed

Sad

1% Delivery
Feelings:

Happy

Delighted

Satisfied

1% Communication
Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

1% Other
Feelings:

Anxious

Scared

Let down

1% Returns
Feelings:

Displeased

Unhappy

Frustrated

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