A complaint about Just Eat

Status: Approved

#FinancialLoss #Inconvenienced #Delivery  Furious Annoyed Frustrated 

Kindly shared by Anonymous

What happened

I ordered Mac Donald’s breakfast for my grandson and myself this morning at 10:17, paid received reference number 1039083784 saying your order will arrive at 10:50, only to get a voicemail saying MacDonald’s say it’s to late for breakfast so I can’t have my order yet you have taking the money out of my bank. I have a poorly grandson who was looking forward to having this meal as it was a treat foe him. Very dual to at the least. Tried to ring the number they left the voicemail on only to have it disconnected 3 times.

What I wish had happened

To have our breakfast the time the driver was supposed to have it delivered. Rang macdonals to be told the driver can to late to pick the meals up so they had to shot the food away because it was cold. Not very good service is it.

Where this happened

On a mobile app - Just eat

Just Eat Customers

Most talked about by Just Eat customers

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How this makes Just Eat customers feel

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Low
33% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Anti Climax

Disgusted

22% Delivery
Feelings:

Frustrated

Disappointed

Furious

Anti Climax

Annoyed

11% Rudeness
Feelings:

Disgusted

Annoyed

Furious

11% Quality of product
Feelings:

Annoyed

Furious

Disgusted

11% Fraud
Feelings:

Frustrated

Disappointed

Anti Climax

11% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

Restaurants Customers

Most talked about by Restaurants customers

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Low

How this makes Restaurants customers feel

High
Low
16% Financial Loss
Feelings:

Furious

Annoyed

Disappointed

Frustrated

Anti Climax

Disgusted

16% Customer Service
Feelings:

Furious

Anxious

Annoyed

Disappointed

Offended

Let down

Frustrated

Sad

Disgusted

Anti Climax

10% Rudeness
Feelings:

Furious

Disgusted

Offended

Anxious

Annoyed

10% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Furious

Anxious

Scared

Let down

10% Quality of product
Feelings:

Furious

Annoyed

Anxious

Disgusted

Scared

Disappointed

Let down

Anti Climax

6% Delivery
Feelings:

Frustrated

Disappointed

Furious

Anti Climax

Annoyed

6% Fraud
Feelings:

Disappointed

Furious

Annoyed

Frustrated

Anti Climax

6% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

3% Delivery
Feelings:

Happy

Delighted

Satisfied

3% Communication
Feelings:

Happy

Delighted

Satisfied

3% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

3% Delay
Feelings:

Sad

Annoyed

Frustrated

3% Other
Feelings:

Let down

Anxious

Scared

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

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