A complaint about Easyjet

Status: Approved

#FinancialLoss #CustomerService #Returns  Furious Disappointed Frustrated 

Kindly shared by D. MAZOR

What happened

Flight cancelled, received Email they will refund in full and got only the Gov Taxes.

What I wish had happened

Getting the refund as written by their customer services.

Where this happened

On the Internet

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Furious

Annoyed

Let down

Disgusted

Anxious

Sad

Surprised

Miffed

Offended

18% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

Surprised

Anti Climax

Sad

Anxious

18% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

Surprised

Miffed

Anti Climax

Offended

8% Communication
Feelings:

Frustrated

Let down

Disappointed

Offended

Annoyed

Surprised

Miffed

Furious

8% Other
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

4% Rudeness
Feelings:

Furious

Frustrated

Let down

Annoyed

4% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Sad

Let down

Anxious

4% Fraud
Feelings:

Surprised

Furious

Frustrated

Disappointed

Anti Climax

4% Returns
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

2% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Sad

Scared

Surprised

Anti Climax

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Scared

Offended

Miffed

Surprised

12% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Sad

Other

Miffed

Surprised

Anti Climax

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

Sad

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Let down

Disappointed

Miffed

Sad

Offended

4% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

4% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Surprised

Annoyed

Scared

Anxious

Anti Climax

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Anxious

Disappointed

Let down

Scared

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Let down

Disappointed

Frustrated

2% Returns
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Offended

Disappointed

1% Discrimination
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Offended

0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

Most complained about Travel companies

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Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Booking.com

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