A customer experience about Currys PC World

Status: Approved

#FinancialLoss #CustomerService #Inconvenienced  Furious Frustrated Anxious 

Kindly shared by S. Parsons

What happened

Broken washing machine under contract for years ! 29th August first phone call. they came out soon after and ordered a couple of parts . since then about 5 cancelled appointments, wrong parts ordered or no shows . been to Curry's twice and manager put through a write off and voucher to arrive for a new machine . that never happened . 19th they promised it to be fixed came with wrong parts ! wasted time off work, petrol, stress, driving to houses and paying for alternative washing machine services . stress!!!!!!!!! we just want a washing machine .now Hotpoint said to wait for another phone call which hasn't happened yet My husband and I have gone away and not can't come back to house until washing machine is working as he has leukaemia and they won't come round if someone in quarantine . We can't do without a washing machine for him especially. They know this and it's degrading how they treat vulnerable customers

What I wish had happened

Fixed washing machine or new one !

Where this happened

In Person

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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Low
29% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Offended

Anxious

Unhappy

Miffed

Surprised

16% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Unsatisfied

Anxious

Unhappy

Insecure

Displeased

Disgusted

16% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

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Disgusted

Offended

Let down

Anxious

Miffed

Scared

Unhappy

Unsatisfied

Surprised

15% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Unsatisfied

Let down

Scared

Unhappy

Anxious

Miffed

5% Rudeness
Feelings:

Disappointed

Annoyed

Frustrated

Offended

Insecure

Surprised

Let down

Anxious

Furious

4% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

Let down

Furious

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Scared

4% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Displeased

Insecure

Frustrated

Let down

3% Delay
Feelings:

Frustrated

Furious

Disgusted

1% Discrimination
Feelings:

Disgusted

Offended

Furious

1% Returns
Feelings:

Annoyed

Disappointed

Displeased

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

Displeased

12% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

Saddened

Disgusted

Unhappy

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
Feelings:

Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson