Kindly shared by S. Parsons
What happened
Broken washing machine under contract for years ! 29th August first phone call. they came out soon after and ordered a couple of parts . since then about 5 cancelled appointments, wrong parts ordered or no shows . been to Curry's twice and manager put through a write off and voucher to arrive for a new machine . that never happened . 19th they promised it to be fixed came with wrong parts ! wasted time off work, petrol, stress, driving to houses and paying for alternative washing machine services . stress!!!!!!!!! we just want a washing machine .now Hotpoint said to wait for another phone call which hasn't happened yet My husband and I have gone away and not can't come back to house until washing machine is working as he has leukaemia and they won't come round if someone in quarantine . We can't do without a washing machine for him especially. They know this and it's degrading how they treat vulnerable customers
What I wish had happened
Fixed washing machine or new one !
Where this happened
In Person
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