A customer experience about Villa Plus

Status: Approved

#FinancialLoss #Fraud #Communication  Furious 

Kindly shared by L. Elliott

What happened

My holiday was cancelled due to FCO restrictions announced on the 9th September, our airline also cancelled the return leg of the journey. I emailed Villaplus on the 10th September and they phoned me on the 14th September and agreed, due to restrictions, the holiday would be cancelled and they would refund all monies paid by me (package) within 14 days following date of travel. This meant that as my holiday was cancelled due to FCO guidance against all but essential travel to Crete, as a package holiday customer, I should have been covered by ATOL and have received a refund within 14 days of my departure date - indeed, Villaplus promised me a refund within this time frame during telephone conversation with one of their operatives on the 14th September (I should have travelled on the 18th September). I am currently awaiting a refund of £2483.97, the cost of my holiday. Villaplus should have refunded this in a timely manner but I am now almost 6 weeks on from my departure date and Villaplus are not responding to my emails and phone calls. The cost of my holiday is £2483.97

What I wish had happened

For Villaplus to have refunded my holiday within the 14 day time frame, as promised by them.

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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Furious

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24% Customer Service
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21% Communication
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Furious

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9% Fraud
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Furious

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3% Rudeness
Feelings:

Furious

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3% Other
Feelings:

Furious

Disgusted

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Anxious

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2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disappointed

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2% Delivery
Feelings:

Furious

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1% Inconvenienced
Feelings:

Furious

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1% Discrimination
Feelings:

Furious

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1% Returns
Feelings:

Furious

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1% Delay
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Disappointed

Furious

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0% Embarrassment
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Anxious

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0% Injury
Feelings:

Let down

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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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