A complaint about Villa Plus

Status: Approved

#FinancialLoss #Fraud #Communication  Furious 

Kindly shared by L. Elliott

What happened

My holiday was cancelled due to FCO restrictions announced on the 9th September, our airline also cancelled the return leg of the journey. I emailed Villaplus on the 10th September and they phoned me on the 14th September and agreed, due to restrictions, the holiday would be cancelled and they would refund all monies paid by me (package) within 14 days following date of travel. This meant that as my holiday was cancelled due to FCO guidance against all but essential travel to Crete, as a package holiday customer, I should have been covered by ATOL and have received a refund within 14 days of my departure date - indeed, Villaplus promised me a refund within this time frame during telephone conversation with one of their operatives on the 14th September (I should have travelled on the 18th September). I am currently awaiting a refund of £2483.97, the cost of my holiday. Villaplus should have refunded this in a timely manner but I am now almost 6 weeks on from my departure date and Villaplus are not responding to my emails and phone calls. The cost of my holiday is £2483.97

What I wish had happened

For Villaplus to have refunded my holiday within the 14 day time frame, as promised by them.

Where this happened

On the Internet

Villa Plus Customers

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33% Financial Loss
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24% Customer Service
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21% Communication
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8% Fraud
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3% Other
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2% Rudeness
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2% Quality of product
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2% Delivery
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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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0% Injury
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0% Delay
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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24% Customer Service
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Furious

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20% Communication
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Furious

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9% Fraud
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Furious

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3% Rudeness
Feelings:

Furious

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3% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

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2% Quality of product
Feelings:

Let down

Furious

Frustrated

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1% Delivery
Feelings:

Furious

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Annoyed

Frustrated

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1% Discrimination
Feelings:

Furious

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Annoyed

Anxious

Miffed

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1% Returns
Feelings:

Furious

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Frustrated

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1% Delay
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Disgusted

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Furious

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Anxious

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0% Embarrassment
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Anxious

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Let down

0% Injury
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Furious

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Let down

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