A customer experience about Argos

Status: Approved

#Qualityofproduct #FinancialLoss #CustomerService  Furious Disappointed Anxious 

Kindly shared by D. Grey

What happened

I purchased an electric cooker and it blew up just after the 12 month warranty. I contacted both Argos and bush (it's a bush branded cooker) and hit a brick wall. They were not even helpful or nice, I was practically laughed at.

What I wish had happened

I would like Argos/bush to send someone to fix the oven as I believe it should operate for at least 5/6 years so there must be a manufacturer fault for it to have broken so quickly. I don't think 12 months is a good enough warranty for such an expensive item.

Where this happened

In Person

Argos Customers

Most talked about by Argos customers

High
Low

How this makes Argos customers feel

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Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

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Furious

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Unsatisfied

Unhappy

Offended

Put out

Surprised

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Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

12% Financial Loss
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

Disgusted

Anxious

Unhappy

Unsatisfied

Miffed

Confused

Displeased

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

7% Delivery
Feelings:

Frustrated

Let down

Anxious

Annoyed

Disappointed

Furious

Scared

Offended

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

5% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

Disappointed

Furious

Disgusted

Unsatisfied

Unhappy

Offended

Put out

Surprised

Displeased

Confused

Scared

13% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

Disgusted

Anxious

Unhappy

Unsatisfied

Miffed

Confused

Displeased

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

8% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Unsatisfied

Anxious

3% Service
Feelings:

Pleased

Satisfied

Happy

Special

Grateful

Inspired

1% Communication
Feelings:

Satisfied

Happy

Pleased

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Pleased

Satisfied

Happy

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Least positive experiences about Homeware companies

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