A complaint about Argos

Status: Approved

#Rudeness #CustomerService #Communication  Frustrated 

Kindly shared by Anonymous

What happened

Been waiting for a refund for 15 pounds for over 3 weeks phoned them and chat online been told be in bank in next 3 days and it never is offered me 5 pounds gift card that's it

What I wish had happened

My money in bank when it should have been

Where this happened

On the Internet

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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Offended

14% Quality of product
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12% Financial Loss
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9% Inconvenienced
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Sad

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9% Communication
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6% Returns
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5% Delay
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5% Delivery
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3% Fraud
Feelings:

Furious

Disgusted

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Anxious

3% Rudeness
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Furious

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Let down

Frustrated

2% Other
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Furious

2% Injury
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Frustrated

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2% Embarrassment
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2% Service
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Special

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Inspired

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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Offended

13% Quality of product
Feelings:

Anxious

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Furious

Miffed

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Disgusted

Sad

11% Financial Loss
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Frustrated

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Furious

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Disgusted

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Miffed

11% Communication
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8% Inconvenienced
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Sad

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Furious

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7% Delivery
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Furious

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Anxious

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Offended

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6% Returns
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Miffed

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4% Delay
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4% Rudeness
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Furious

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3% Fraud
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Furious

Disgusted

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Anxious

3% Service
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Pleased

Special

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Inspired

1% Other
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Furious

1% Injury
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Frustrated

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1% Embarrassment
Feelings:

Frustrated

Furious

Let down

Most complained about Homeware companies

High
Low
  1. Argos
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Most complimented Homeware companies

High
Low
  1. Argos
  2. Dunelm Group