A customer experience about British Airways

Status: Approved

#Delivery #Service #ExpectationsExceeded  Delighted Happy Overjoyed 

What happened

Had a flight cancelled but was refunded within 5 days.

The impact it had

I was impressed with the response time and no effort from my side

Where this happened

On the Internet

British Airways Customers

Most talked about by British Airways customers

High
Low

How this makes British Airways customers feel

High
Low
22% Financial Loss
Feelings:

Furious

Disappointed

Frustrated

11% Communication
Feelings:

Furious

11% Inconvenienced
Feelings:

Furious

11% Customer Service
Feelings:

Furious

Disappointed

Frustrated

11% Other
Feelings:

Frustrated

Furious

Disappointed

11% Delivery
Feelings:

Delighted

Happy

Overjoyed

11% Service
Feelings:

Delighted

Happy

Overjoyed

11% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Scared

Offended

Unhappy

Surprised

Confused

Unsatisfied

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Surprised

Miffed

Offended

Unhappy

Unsatisfied

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Other

Surprised

Anti Climax

Unhappy

Miffed

Scared

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disgusted

Disappointed

Sad

Miffed

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Let down

Anxious

Anti Climax

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Let down

Scared

Disappointed

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Offended

Unhappy

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Disappointed

Frustrated

Let down

1% Discrimination
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Offended

1% Quality of product
Feelings:

Frustrated

Confused

Annoyed

Unhappy

Other

Unsatisfied

0% Delivery
Feelings:

Frustrated

Let down

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways