A customer experience about British Airways

Status: Approved

#Delivery #Service #ExpectationsExceeded  Delighted Happy Overjoyed 

What happened

Had a flight cancelled but was refunded within 5 days.

The impact it had

I was impressed with the response time and no effort from my side

Where this happened

On the Internet

British Airways Customers

Most talked about by British Airways customers

High
Low

How this makes British Airways customers feel

High
Low
22% Financial Loss
Feelings:

Furious

Disappointed

Frustrated

11% Communication
Feelings:

Furious

11% Inconvenienced
Feelings:

Furious

11% Customer Service
Feelings:

Furious

Disappointed

Frustrated

11% Other
Feelings:

Frustrated

Furious

Disappointed

11% Delivery
Feelings:

Delighted

Happy

Overjoyed

11% Service
Feelings:

Delighted

Happy

Overjoyed

11% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Miffed

Scared

Sad

Offended

Unhappy

Surprised

Confused

Unsatisfied

Saddened

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Unhappy

Surprised

Miffed

Offended

Saddened

Unsatisfied

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Miffed

Anti Climax

Scared

Other

Saddened

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Disgusted

Anxious

Disappointed

Sad

Miffed

Saddened

Unhappy

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Annoyed

Surprised

Let down

Anxious

Scared

Saddened

Anti Climax

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Scared

Anxious

Disappointed

Let down

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Offended

Unhappy

Disappointed

2% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Frustrated

Offended

Annoyed

1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
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  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways