A customer experience about Argos by Anonymous

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What happened

We were due to have a cooker delivered and installed on the 4th November abs our old one taken away. On that morning my husband got a voice mail from delivery company DHLsaying due to problems with drivers it would not be delivered. We tried calling DHL back but they don’t answer abs we were on hold for 2 hours. I rang Argos that evening who said they would get in touch with DHL and get them to call us within 48 hours, this did not happen. We have tried contacting Argos on social media but again this is a waste of time. We are just not getting any answers or help.

What I wish had happened

Argos to phone abs rearrange a new delivery date. We did get a text offering 18th December!!! We messaged no and again heard nothing more! We would also like an apology. We have no working cooker and this is urgent.

Where this happened

On a mobile app

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

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6% Delivery

Feelings:

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

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Furious

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1% Embarrassment

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

Feelings:

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14% Quality of product

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12% Financial Loss

Feelings:

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Furious

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Unsatisfied

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8% Communication

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7% Inconvenienced

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7% Delivery

Feelings:

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6% Returns

Feelings:

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4% Delay

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Anxious

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3% Fraud

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3% Rudeness

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3% Service

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2% Injury

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2% Communication

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1% Other

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1% Embarrassment

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1% Expectations Exceeded

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1% Other

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1% Quality of product

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