A customer experience about Argos by Anonymous

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What happened

I ordered and paid for a new fridge-freezer from Argos Online, on 21 Sept 2020, with a confirmed delivery date of 03 October. The evening of 02 October I get a call from Argos, telling me that it won’t be delivered as there weren’t enough units on the most recent boat from China. A new delivery date set for 23 October. 23 October I wait all day, following the delivery truck via the DHL App. The truck gets to the last delivery (me) and then goes offline. I am told via text that my delivery will not be happening that day. 24 October onwards there is no further communication received from Argos. I chase via online chat and am told it has been ‘escalated’ and someone will call back. Nobody calls back. I spend hours calling the local rate customer service phone numbers for Argos and DHL. These calls are never answered and I remain on hold for up to 2 hours per call before hanging up. I now have a phone bill over £70 as the number is actually a premium rate number, and not local rate as described on the website. I then receive a text confirming 05 November delivery. I wait all day - no delivery and no other contact from Argos. Today I get a text from Argos confirming that I have cancelled the order - but I have not cancelled the order. This is incorrect and I believe that there never was a fridge freezer. Argos is uncontactable. What do I do now?

What I wish had happened

Deliver the fridge freezer!

Where this happened

On the Internet - Argos.co.uk

Argos Customers

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28% Customer Service

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

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6% Delivery

Feelings:

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

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Furious

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1% Embarrassment

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

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26% Customer Service

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14% Quality of product

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Annoyed

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12% Financial Loss

Feelings:

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Furious

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Unsatisfied

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8% Communication

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7% Inconvenienced

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7% Delivery

Feelings:

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6% Returns

Feelings:

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4% Delay

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3% Fraud

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3% Rudeness

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3% Service

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2% Injury

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2% Communication

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1% Other

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1% Embarrassment

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1% Expectations Exceeded

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1% Other

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1% Quality of product

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