A customer experience about NCF Living (Birmingham) by J Bayley

Kindly shared by J. Bayley

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What happened

My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages but no response from the person who is meant to be sorting it. I am recovering from COVID and also have other health issues which I have told them about, but do they care! I have been left with an uncomfortable sofa, with the leg rest half way down. Awful service.

What I wish had happened

Fix the electrics on the sofa so I can use it again.

Where this happened

Other - I have email, called, messaged, Instagram messaged, online form filled in and been into the store.

NCF Living (Birmingham) Customers

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26% Customer Service

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15% Quality of product

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15% Communication

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10% Delivery

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10% Financial Loss

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8% Inconvenienced

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5% Fraud

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5% Other

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3% Rudeness

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3% Discrimination

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20% Customer Service

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16% Quality of product

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12% Communication

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8% Delivery

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8% Financial Loss

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7% Inconvenienced

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4% Expectations Exceeded

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4% Rudeness

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4% Fraud

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4% Service

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3% Communication

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3% Other

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1% Quality

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1% Embarrassment

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1% Delivery

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1% Delay

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1% Discrimination

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