A customer experience about NCF Living (Birmingham)

Status: Approved

#CustomerService #Inconvenienced #Qualityofproduct  Furious 

Kindly shared by J. Bayley

What happened

My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages but no response from the person who is meant to be sorting it. I am recovering from COVID and also have other health issues which I have told them about, but do they care! I have been left with an uncomfortable sofa, with the leg rest half way down. Awful service.

What I wish had happened

Fix the electrics on the sofa so I can use it again.

Where this happened

Other - I have email, called, messaged, Instagram messaged, online form filled in and been into the store.

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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How this makes NCF Living (Birmingham) customers feel

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26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

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Unsatisfied

Unhappy

15% Quality of product
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Furious

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Unsatisfied

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15% Communication
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Furious

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10% Delivery
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10% Financial Loss
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Furious

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8% Inconvenienced
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Furious

5% Fraud
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Disgusted

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Furious

5% Other
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3% Rudeness
Feelings:

Disgusted

3% Discrimination
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Disgusted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
Feelings:

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Furious

Annoyed

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16% Quality of product
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Furious

Disappointed

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Unsatisfied

Insecure

12% Communication
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Insecure

8% Delivery
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Insecure

Disappointed

8% Financial Loss
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Furious

Unhappy

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Unsatisfied

Disgusted

7% Inconvenienced
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4% Expectations Exceeded
Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness
Feelings:

Disgusted

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Furious

Annoyed

4% Fraud
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Disgusted

Furious

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4% Service
Feelings:

Special

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Satisfied

3% Communication
Feelings:

Delighted

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3% Quality of product
Feelings:

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3% Other
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1% Quality
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1% Embarrassment
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1% Delivery
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1% Delay
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1% Discrimination
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Disgusted

Most positive experiences about Home companies

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Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

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  1. B&Q
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