A complaint about Team Knowhow

Status: Approved

#CustomerService #FinancialLoss #Delay  Furious Frustrated Let down 

Kindly shared by M. Goodchild

What happened

Team Knowhow wrote off my 3 year old fridge freezer and promised an e-voucher for a replacement. Over 2 months later and I'm still waiting for the voucher. I've contacted them many times and they keep escalating to the voucher team but I've still received nothing. I'm also out of pocket due to loss of food and I've had to buy a mini fridge to keep us going in the meantime.

What I wish had happened

The voucher was supposed to have been sent within 10 days and that is all I wanted to have happened.

Where this happened

On the phone - 03445611234

Team Knowhow Customers

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29% Customer Service
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17% Communication
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17% Delay
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13% Inconvenienced
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8% Financial Loss
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8% Other
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4% Returns
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4% Fraud
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Electronics Customers

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27% Customer Service
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12% Financial Loss
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12% Inconvenienced
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11% Communication
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9% Delay
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5% Rudeness
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5% Quality of product
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3% Service
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2% Fraud
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2% Discrimination
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2% Expectations Exceeded
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2% Quality of product
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2% Returns
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2% Other
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1% Delivery
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1% Communication
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Delighted

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