A customer experience about Argos

Status: Approved

#Service  Special Grateful Inspired 

Kindly shared by Anonymous

What happened

Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to her like she wasn’t even a human - she was fabulous and to this customers who treated her badly as there was a problem with the Argos app - shame on you

The impact it had

To be mindful of how I speak to people and remember to use her professionalism if someone was to speak to me that way in the future - she had class

Where this happened

In Person - Bolton shopping park Argos

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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Low
27% Customer Service
Feelings:

Frustrated

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Furious

Annoyed

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13% Quality of product
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Annoyed

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Furious

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Disgusted

Sad

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Miffed

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12% Financial Loss
Feelings:

Frustrated

Furious

Let down

Disappointed

Disgusted

Annoyed

Anxious

Miffed

Displeased

8% Communication
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Furious

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Annoyed

Offended

Disgusted

8% Delivery
Feelings:

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Furious

Annoyed

Scared

Offended

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Saddened

8% Inconvenienced
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Frustrated

Annoyed

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Furious

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Sad

Disgusted

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6% Returns
Feelings:

Annoyed

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Furious

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Disappointed

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Scared

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Sad

Annoyed

Anxious

Disappointed

4% Fraud
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Furious

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Disgusted

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Saddened

Disappointed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Disgusted

Frustrated

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Anxious

Annoyed

Furious

Disappointed

Let down

Disgusted

Offended

Put out

Surprised

Displeased

Scared

12% Quality of product
Feelings:

Annoyed

Anxious

Frustrated

Disappointed

Furious

Let down

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Furious

Let down

Disappointed

Disgusted

Annoyed

Anxious

Miffed

Displeased

9% Communication
Feelings:

Frustrated

Disappointed

Furious

Anxious

Let down

Annoyed

Offended

Disgusted

9% Delivery
Feelings:

Frustrated

Disappointed

Let down

Furious

Anxious

Annoyed

Scared

Offended

Disgusted

Saddened

7% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Anxious

Sad

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Disgusted

Frustrated

Anxious

Furious

Let down

Disappointed

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Scared

Let down

Sad

Annoyed

Anxious

Disappointed

4% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Saddened

Disappointed

Anxious

4% Rudeness
Feelings:

Let down

Furious

Disgusted

Frustrated

Disappointed

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

2% Service
Feelings:

Special

Grateful

Inspired

Pleased

Most positive experiences about Homeware companies

High
Low
  1. Argos
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Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group