A customer experience about Argos

Status: Approved

#Service  Special Grateful Inspired 

Kindly shared by Anonymous

What happened

Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to her like she wasn’t even a human - she was fabulous and to this customers who treated her badly as there was a problem with the Argos app - shame on you

The impact it had

To be mindful of how I speak to people and remember to use her professionalism if someone was to speak to me that way in the future - she had class

Where this happened

In Person - Bolton shopping park Argos

Argos Customers

Most talked about by Argos customers

High
Low

How this makes Argos customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Disappointed

Let down

Furious

Disgusted

Unhappy

Unsatisfied

Offended

Put out

Surprised

Displeased

Confused

Scared

15% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

7% Delivery
Feelings:

Frustrated

Let down

Anxious

Annoyed

Disappointed

Furious

Scared

Offended

Disgusted

Saddened

5% Returns
Feelings:

Annoyed

Disgusted

Frustrated

Anxious

Disappointed

Furious

Let down

Unsatisfied

Surprised

Miffed

5% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Disappointed

Let down

Furious

Disgusted

Unhappy

Unsatisfied

Offended

Put out

Surprised

Displeased

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

9% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

8% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

5% Returns
Feelings:

Annoyed

Disgusted

Frustrated

Anxious

Disappointed

Furious

Let down

Unsatisfied

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

4% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Anxious

2% Service
Feelings:

Pleased

Special

Happy

Grateful

Satisfied

Inspired

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Communication
Feelings:

Happy

Pleased

Satisfied

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

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Least positive experiences about Homeware companies

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