A customer experience about Argos by Anonymous

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What happened

Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to her like she wasn’t even a human - she was fabulous and to this customers who treated her badly as there was a problem with the Argos app - shame on you

The impact it had

To be mindful of how I speak to people and remember to use her professionalism if someone was to speak to me that way in the future - she had class

Where this happened

In Person - Bolton shopping park Argos

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Uneasy

Confused

Scared

15% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

Saddened

13% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Disgusted

Anxious

Unhappy

Miffed

Confused

Uneasy

Displeased

Saddened

8% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Uneasy

Saddened

7% Communication

Feelings:

Disappointed

Frustrated

Annoyed

Anxious

Let down

Furious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

7% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Furious

Surprised

Miffed

6% Delivery

Feelings:

Frustrated

Let down

Anxious

Annoyed

Disappointed

Furious

Scared

Offended

Disgusted

Saddened

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud

Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

2% Rudeness

Feelings:

Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

2% Injury

Feelings:

Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service

Feelings:

Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

Special

Overjoyed

Grateful

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low

26% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Uneasy

Confused

Scared

14% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Disgusted

Anxious

Unhappy

Miffed

Confused

Uneasy

Displeased

Saddened

8% Communication

Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

7% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Uneasy

Saddened

7% Delivery

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

6% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Furious

Surprised

Miffed

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud

Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness

Feelings:

Let down

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Anxious

3% Service

Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Communication

Feelings:

Happy

Pleased

Satisfied

Special

Overjoyed

Grateful

2% Injury

Feelings:

Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

1% Other

Feelings:

Satisfied

Happy

Pleased

1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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