A complaint about Team Knowhow

Status: Approved

#CustomerService #Inconvenienced #Delay  Frustrated Disappointed Let down 

Kindly shared by P. Adams

What happened

Our iPad was sent in on September 23rd and written off due to a small crack in the screen. They promised a voucher would be sent. We are still waiting almost 2 months later and have chased it numerous times

What I wish had happened

Them to send the voucher in the time scale they promised

Where this happened

On the phone

Team Knowhow Customers

Most talked about by Team Knowhow customers

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Low

How this makes Team Knowhow customers feel

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Low
29% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Anxious

17% Communication
Feelings:

Furious

Frustrated

Anxious

Disgusted

Disappointed

17% Delay
Feelings:

Frustrated

Let down

Furious

Anxious

Disappointed

Annoyed

13% Inconvenienced
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

8% Financial Loss
Feelings:

Furious

Disgusted

Anxious

Frustrated

Let down

8% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

4% Returns
Feelings:

Disgusted

4% Fraud
Feelings:

Disgusted

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Surprised

12% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Anxious

Disappointed

12% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Offended

Let down

Surprised

Disgusted

Scared

11% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Disgusted

Disappointed

Scared

Let down

9% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

5% Rudeness
Feelings:

Frustrated

Let down

Annoyed

Furious

Disappointed

Surprised

Offended

Anxious

5% Quality of product
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Disgusted

3% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Disgusted

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

2% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson