A customer experience about Yodel

Status: Approved

#FinancialLoss #Inconvenienced #Delivery  Furious Anxious Disappointed 

Kindly shared by Anonymous

What happened

The delivery driver took my parcel to the wrong address and I can not get hold of anyone to collet my parcel

What I wish had happened

Delivered to correct address

Where this happened

Via the post

Yodel Customers

Most talked about by Yodel customers

High
Low

How this makes Yodel customers feel

High
Low
24% Delivery
Feelings:

Frustrated

Furious

Anxious

Disappointed

Annoyed

Unhappy

Offended

24% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Anxious

Offended

Disgusted

18% Inconvenienced
Feelings:

Disappointed

Anxious

Frustrated

Offended

Furious

Annoyed

Unhappy

12% Financial Loss
Feelings:

Disappointed

Furious

Anxious

Frustrated

12% Communication
Feelings:

Frustrated

Annoyed

Disgusted

Unhappy

6% Delay
Feelings:

Disgusted

Frustrated

Annoyed

6% Returns
Feelings:

Disappointed

Annoyed

Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

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Least positive experiences about Delivery Service companies

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