A customer experience about Alpharooms

Status: Approved

#CustomerService #Inconvenienced #FinancialLoss  Furious Annoyed Disgusted 

Kindly shared by J. Wood

What happened

My holiday got cancelled in April due to covid. Paid in full sept 2019. Was told I’d get refund sept 20. Everytime I ring the India call centre they give lies n tell me to wait a further few days for refund. It’s now 24th of nov & once again told to wait til end of nov? Just lies after lies

What I wish had happened

Received my refund when told I would....which is still a long wait 6mths after holiday n 12 moths after full payment

Where this happened

On the Internet

Alpharooms Customers

Most talked about by Alpharooms customers

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How this makes Alpharooms customers feel

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Low
32% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Anxious

Scared

Displeased

Disappointed

Surprised

22% Customer Service
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Scared

Disappointed

Surprised

20% Fraud
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Surprised

10% Inconvenienced
Feelings:

Furious

Annoyed

Let down

Scared

Frustrated

Disgusted

7% Communication
Feelings:

Furious

Frustrated

Let down

Annoyed

5% Rudeness
Feelings:

Annoyed

Disgusted

Furious

Frustrated

2% Delay
Feelings:

Disgusted

Furious

Frustrated

2% Returns
Feelings:

Furious

Let down

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Surprised

Uneasy

Saddened

Miffed

Offended

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Unsatisfied

Surprised

Saddened

Anti Climax

Scared

Miffed

Disheartened

Uneasy

Other

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Saddened

Displeased

Unhappy

Disheartened

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

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