A customer experience about Alpharooms

Status: Approved

#CustomerService #Returns #Communication  Furious Let down Frustrated 

Kindly shared by A. Gilbrook

What happened

Covid forced the cancellation of our holiday. It was suppose to go ahead in May 2020. Promised a refund in September 2020. Now the company do not provide time scales or adequate responses. Very concerned with where my refund is. And to be honest I don’t think I will ever get it.

What I wish had happened

A refund when it was promised. And clear communication with what course of action is being taken.

Where this happened

On the phone

Alpharooms Customers

Most talked about by Alpharooms customers

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Low

How this makes Alpharooms customers feel

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Low
32% Financial Loss
Feelings:

Furious

Disgusted

Let down

Frustrated

Annoyed

Surprised

Displeased

Anxious

Disappointed

Scared

22% Customer Service
Feelings:

Furious

Let down

Frustrated

Disgusted

Annoyed

Scared

Surprised

Disappointed

20% Fraud
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Surprised

Disappointed

Anxious

10% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

Let down

Scared

Disgusted

7% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

5% Rudeness
Feelings:

Annoyed

Frustrated

Disgusted

Furious

2% Delay
Feelings:

Frustrated

Furious

Disgusted

2% Returns
Feelings:

Frustrated

Let down

Furious

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

High
Low
  1. British Airways
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