Kindly shared by A. Gilbrook
What happened
Covid forced the cancellation of our holiday. It was suppose to go ahead in May 2020. Promised a refund in September 2020. Now the company do not provide time scales or adequate responses. Very concerned with where my refund is. And to be honest I don’t think I will ever get it.
What I wish had happened
A refund when it was promised. And clear communication with what course of action is being taken.
Where this happened
On the phone
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