A customer experience about Alpharooms by Anonymous

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What happened

Booked holiday for May 2020. Alpharooms cancelled it in April 2020. Despite very many phone calls and e-mails I made to Alpharooms they have refused to give me a cash refund. After 7 months they are still holding my money for a service which they did not supply.

What I wish had happened

When I asked for a cash refund they should have complied with consumer law and returned my money.

Where this happened

On the phone - 0203 001 0100

Alpharooms Customers

Most talked about by Alpharooms customers

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How this makes Alpharooms customers feel

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32% Financial Loss

Feelings:

Furious

Disgusted

Let down

Frustrated

Annoyed

Surprised

Displeased

Anxious

Disappointed

Scared

22% Customer Service

Feelings:

Furious

Let down

Frustrated

Disgusted

Annoyed

Scared

Surprised

Disappointed

20% Fraud

Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Surprised

Disappointed

Anxious

10% Inconvenienced

Feelings:

Furious

Annoyed

Frustrated

Let down

Scared

Disgusted

7% Communication

Feelings:

Frustrated

Furious

Let down

Annoyed

5% Rudeness

Feelings:

Annoyed

Frustrated

Disgusted

Furious

2% Delay

Feelings:

Frustrated

Furious

Disgusted

2% Returns

Feelings:

Frustrated

Let down

Furious

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud

Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product

Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery

Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

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Least positive experiences about Travel companies

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