A customer experience about Openreach

Status: Approved

#CustomerService #Other  Disappointed Frustrated Furious 

Kindly shared by Anonymous

What happened

I live on a busy road Hinderton Road Neston Cheshire CH64 9PQ opposite a BT PIP cabin No. 3 where the openreach technicians and engineers park frequently and regularly in an unlawful manner causing the the access to and from my property to be hazardous and dangerous. There is a green where they can park and two side roads a matter of seconds away from the box where they can also park. I have raised this on a number of occasions with the individuals but the problem persists. Please can the manger for the area let the individuals attending know not to park on the road and/or curb next to the cabin which stops my safe and lawful access to the highway; pavement and private property. I await your response.

What I wish had happened

1. To tell and make sure it is common practice that whom so ever attends at PIP No. 3 on Hinderton Road Neston Cheshire to either park their vehicle safely off the highway (including the pavement) on the green or on one of the side roads. 2. To receive confirmation from the area manger of this having been done and complied with by way of proper procedures. 3. In addition to have a contact number for the same manager to report any transgressions thereafter.

Where this happened

In Person - PIP (cabin) 3 Hinderton Road Neston Cheshire CH64 9PQ

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