A complaint about Hermes

Status: Approved

#FinancialLoss #Delivery #CustomerService  Furious Annoyed Frustrated 

Kindly shared by P. Banks

What happened

Parcel already opened on delivery and contents stolen.

What I wish had happened

Refund of value of parcel

Where this happened

In Person

Hermes Customers

Most talked about by Hermes customers

High
Low

How this makes Hermes customers feel

High
Low
29% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Miffed

Anxious

Sad

20% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

12% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Sad

Surprised

11% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Miffed

Anxious

8% Communication
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

7% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

Anxious

Miffed

3% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Let down

Disappointed

3% Returns
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Anxious

2% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Furious

Disgusted

Let down

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

Miffed

19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Offended

12% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Sad

Surprised

10% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

8% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Annoyed

Let down

Offended

Miffed

7% Communication
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Sad

Let down

3% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Delivery
Feelings:

Satisfied

Grateful

Happy

Special

Delighted

1% Communication
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Furious

Disgusted

Let down

1% Service
Feelings:

Delighted

Grateful

Satisfied

Most complained about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Most complimented Delivery Service companies

High
Low
  1. DPD