A complaint about Asda

Status: Resolved

#CustomerService #Returns #Delivery  Furious Frustrated Anxious 

Kindly shared by K. Bailey

What happened

Placed an online order for delivery on the 28/11/20. Due to the amount of items substituted/not available on the day I called customer services to see if I could cancel what was left and was advised to refuse the order at the door and I would receive a refund in 3-5 days, which I did. Monday morning 7/12/20 I called customer services again as had not had refund, was advised it would be raised with relevant department and I would be refunded in the next 24-48 hours. Called again this evening (still no refund) 9/12/20, once again told the same thing but was advised it would be an e-voucher...I made it very plain I would not accept an e-voucher as I would never shop there again and insisted on money back to my account. Again told to wait 24-48 hours and would get an email from customer services about my refund. Within a few minutes of the end of the call received an email from ASDA with a £10 e-voucher.....the amount I am due is £117.82. Have still received no other communication regarding my money from ASDA and appear to be being fobbed off

What I wish had happened

I wish they had fulfilled their promise to refund my money within the time frame I was given (which was bad enough at 3-5 days).

Where this happened

On the phone - 08009520101

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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25% Financial Loss
Feelings:

Furious

Let down

Disgusted

Annoyed

Disappointed

Frustrated

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Anxious

Surprised

22% Inconvenienced
Feelings:

Furious

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Disappointed

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Surprised

Frustrated

19% Customer Service
Feelings:

Furious

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Scared

Annoyed

6% Quality of product
Feelings:

Disappointed

Furious

Miffed

Disgusted

6% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

6% Delivery
Feelings:

Furious

Frustrated

Anxious

Disgusted

Let down

3% Rudeness
Feelings:

Furious

Offended

Let down

3% Discrimination
Feelings:

Furious

Scared

Anxious

3% Embarrassment
Feelings:

Furious

Scared

Anxious

3% Communication
Feelings:

Let down

Furious

Disgusted

3% Delay
Feelings:

Frustrated

Disappointed

Let down

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
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15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Surprised

Anxious

Offended

9% Quality of product
Feelings:

Disappointed

Disgusted

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Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

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Disappointed

Annoyed

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Anxious

Offended

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7% Communication
Feelings:

Grateful

Happy

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7% Rudeness
Feelings:

Let down

Furious

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Annoyed

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Other

6% Embarrassment
Feelings:

Annoyed

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Offended

Scared

6% Service
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Pleased

5% Delivery
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Furious

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Annoyed

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

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Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

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Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
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Special

Happy

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2% Returns
Feelings:

Furious

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1% Other
Feelings:

Furious

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Disappointed

1% Delay
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Frustrated

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1% Injury
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Disappointed

Surprised

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1% Other
Feelings:

Delighted

Grateful

Satisfied

Most complained about Supermarket companies

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  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Most complimented Supermarket companies

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  1. Morrisons
  2. Tesco
  3. Waitrose
  4. Poundland