A complaint about Sainsbury (J)

Status: Approved

#Communication  Indifferent 

Kindly shared by M. SH Lingam

What happened

The promotion Spin to win is not genuine. The website is difficult to access. Similarly the online booking system is unavailable. Never had this problem with Tesco or Waitrose. Sainsbury’s is never my go to and is my best avoided option.

What I wish had happened

Absolutely useless promotion.

Where this happened

On the Internet

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

High
Low

How this makes Sainsbury (J) customers feel

High
Low
25% Rudeness
Feelings:

Disappointed

Frustrated

Offended

Furious

Annoyed

25% Inconvenienced
Feelings:

Furious

Annoyed

Disappointed

Let down

13% Discrimination
Feelings:

Frustrated

Offended

Disappointed

13% Embarrassment
Feelings:

Frustrated

Offended

Disappointed

13% Customer Service
Feelings:

Furious

Annoyed

Disappointed

13% Communication
Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
Feelings:

Annoyed

Disappointed

Anxious

Furious

Frustrated

Let down

Offended

Scared

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery
Feelings:

Furious

Frustrated

Anxious

Let down

Annoyed

Disgusted

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

2% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
Feelings:

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose