A complaint about Sainsbury (J) by M SH Lingam

Kindly shared by M. SH Lingam

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What happened

The promotion Spin to win is not genuine. The website is difficult to access. Similarly the online booking system is unavailable. Never had this problem with Tesco or Waitrose. Sainsbury’s is never my go to and is my best avoided option.

What I wish had happened

Absolutely useless promotion.

Where this happened

On the Internet

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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Low

How this makes Sainsbury (J) customers feel

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Low

25% Rudeness

Feelings:

Disappointed

Frustrated

Offended

Furious

Annoyed

25% Inconvenienced

Feelings:

Furious

Annoyed

Disappointed

Let down

13% Discrimination

Feelings:

Frustrated

Offended

Disappointed

13% Embarrassment

Feelings:

Frustrated

Offended

Disappointed

13% Customer Service

Feelings:

Furious

Annoyed

Disappointed

13% Communication

Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product

Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss

Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness

Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment

Feelings:

Annoyed

Disappointed

Anxious

Furious

Frustrated

Let down

Offended

Scared

6% Service

Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery

Feelings:

Furious

Frustrated

Anxious

Let down

Annoyed

Disgusted

5% Discrimination

Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication

Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded

Feelings:

Happy

Grateful

Special

Delighted

2% Returns

Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Other

Feelings:

Furious

Annoyed

Disappointed

1% Delay

Feelings:

Frustrated

Disappointed

Let down

1% Injury

Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

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