A customer experience about Sainsbury (J)

Status: Approved

#Communication  Indifferent 

Kindly shared by M. SH Lingam

What happened

The promotion Spin to win is not genuine. The website is difficult to access. Similarly the online booking system is unavailable. Never had this problem with Tesco or Waitrose. Sainsbury’s is never my go to and is my best avoided option.

What I wish had happened

Absolutely useless promotion.

Where this happened

On the Internet

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

High
Low

How this makes Sainsbury (J) customers feel

High
Low
24% Rudeness
Feelings:

Annoyed

Uneasy

Disappointed

Furious

Frustrated

Let down

Offended

Insecure

18% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Displeased

Furious

18% Embarrassment
Feelings:

Disheartened

Confused

Unsatisfied

Annoyed

Let down

Uneasy

Frustrated

Offended

Disappointed

18% Customer Service
Feelings:

Annoyed

Disappointed

Displeased

Furious

Let down

Uneasy

12% Communication
Feelings:

Disheartened

Confused

Unsatisfied

Indifferent

6% Discrimination
Feelings:

Frustrated

Offended

Disappointed

6% Financial Loss
Feelings:

Unsatisfied

Disheartened

Confused

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Put out

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Other

Put out

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Furious

Put out

Disgusted

Uneasy

Saddened

Confused

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Other

Indifferent

Insecure

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Anxious

Confused

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Furious

Disheartened

Put out

Other

Anxious

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Put out

Displeased

Surprised

1% Fraud
Feelings:

Annoyed

Unsatisfied

Frustrated

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Let down

Unhappy

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Unsatisfied

Disheartened

Let down

Put out

0% Other
Feelings:

Grateful

Satisfied

Delighted

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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