A complaint about Argos

Status: Approved

#CustomerService #Delivery #Communication  Anxious Let down Disappointed 

Kindly shared by J. Holland

What happened

Ordered a Fridge Freezer from Argos, chose a delivery day of Tuesday 8th December. On Monday they rang to say it would be coming between 8am and 12pm. I waited until 12:30 to contact Argos on a live chat (hard to find contact details for them on their website. They said we had to wait until 7pm to contact them as it was just running a little late. Rang at 6:55, to be told to ring after 7pm, rang after to 7pm to be told that the DHL office it was being delivered through was now shut. They could get a message to DHL to ask them to contact us, but that would take 48 hours and then arrange re-delivery. Even then there was no guarantee it would turn up the second time either. Tried contacting DHL who had no record of the delivery and were never going to come Our main issue is we need the fridge freezer to store my Husband's medication in, we have had to throw away insulin as the cool box could only keep it cool for so long. It's caused a great deal of stress and anxiety. I have now cancelled the delivery and ordered elsewhere, with very good review (hopefully coming Friday), but need to be refunded ASAP before I get further into debt. Looking at the Argos website afterwards I've seen that the fridge is out of stock and not available in my area, so do wonder if it was actually ever going to come.

What I wish had happened

To be told it was not coming. To be honest with us and say the DHL office closes at 7pm and they were never going to attempt to contact them that day. If they had rung and said so sorry it's not possible to deliver today, but we can come this day instead is that ok. That would have been so much better. We would have liked the fridge freezer to be delivered between the times they said really.

Where this happened

On the Internet

Argos Customers

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28% Customer Service
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13% Quality of product
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11% Financial Loss
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10% Communication
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9% Delivery
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9% Inconvenienced
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5% Delay
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5% Returns
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4% Fraud
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3% Rudeness
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1% Other
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1% Embarrassment
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1% Service
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26% Customer Service
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11% Communication
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11% Quality of product
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10% Delivery
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10% Financial Loss
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8% Inconvenienced
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5% Delay
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5% Returns
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3% Rudeness
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3% Fraud
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2% Service
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1% Other
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