A complaint about Asda

Status: Approved

#FinancialLoss #CustomerService #Inconvenienced  Annoyed Frustrated Let down 

Kindly shared by E. Welch

What happened

I have Priority delivery because Im on the extremely clinically vulnerable list. Asda has let me down by yet again failing to deliver all the shopping this week no freezer food at all. thats a weeks worth of meals for my family missing. Am I suppose to feed the kids the dog food? they have missed a complete tray of items. customer services are rubbish. they checked its not at store so must be in the van, they claim they have no way of contacting the driver. they claim if the driver notices, they should come back and deliver, but given this is maybe the 4th time now and they have never come back before Im unconvinced. all they offer is a refund in maybe 48 hours. I dont want a refund I need my shopping. i cant just pop out and buy food, I havent left the house since march due to being extremely clinically vulnerable. useless absolutely useless.

What I wish had happened

I kust want the food I orderedcand payed for.

Where this happened

In Person - Its an online order, with home delivery

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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25% Financial Loss
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Furious

Let down

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22% Inconvenienced
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19% Customer Service
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6% Quality of product
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Miffed

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6% Returns
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Furious

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6% Delivery
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3% Rudeness
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Furious

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3% Discrimination
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3% Embarrassment
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Furious

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3% Communication
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3% Delay
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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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Scared

15% Inconvenienced
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9% Quality of product
Feelings:

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Miffed

Sad

Surprised

Other

Frustrated

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9% Financial Loss
Feelings:

Furious

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7% Rudeness
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Furious

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Other

Disgusted

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7% Communication
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6% Embarrassment
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6% Service
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5% Delivery
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5% Discrimination
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Offended

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5% Communication
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Indifferent

4% Expectations Exceeded
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2% Returns
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1% Other
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1% Other
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1% Delay
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1% Injury
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Disappointed

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Let down

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  1. Asda
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  4. Aldi

Most complimented Supermarket companies

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  1. Morrisons
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