A compliment about Tesco by L Shapcott

Kindly shared by L. Shapcott

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What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.

Where this happened

In Person - Caerphilly branch.

Tesco Customers

Most talked about by Tesco customers

High

Low

How this makes Tesco customers feel

High

Low

20% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Anxious

10% Delivery

Feelings:

Furious

Frustrated

Annoyed

10% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

10% Rudeness

Feelings:

Let down

Furious

Annoyed

Disgusted

Frustrated

10% Quality of product

Feelings:

Disgusted

Annoyed

Frustrated

Let down

10% Discrimination

Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

Disappointed

10% Embarrassment

Feelings:

Let down

Annoyed

Anxious

5% Communication

Feelings:

Let down

Furious

Disgusted

5% Service

Feelings:

Happy

Grateful

5% Expectations Exceeded

Feelings:

Happy

Grateful

5% Communication

Feelings:

Happy

Grateful

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product

Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss

Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness

Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment

Feelings:

Annoyed

Disappointed

Anxious

Furious

Frustrated

Let down

Offended

Scared

6% Service

Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery

Feelings:

Furious

Frustrated

Anxious

Let down

Annoyed

Disgusted

5% Discrimination

Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication

Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded

Feelings:

Happy

Grateful

Special

Delighted

2% Returns

Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Other

Feelings:

Furious

Annoyed

Disappointed

1% Delay

Feelings:

Frustrated

Disappointed

Let down

1% Injury

Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

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Most complimented Supermarket companies

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