A customer experience about Tesco by L Shapcott

Kindly shared by L. Shapcott

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What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.

Where this happened

In Person - Caerphilly branch.

Tesco Customers

Most talked about by Tesco customers

High

Low

How this makes Tesco customers feel

High

Low

21% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Anxious

Let down

13% Rudeness

Feelings:

Annoyed

Let down

Furious

Disgusted

Frustrated

Disappointed

Unhappy

13% Quality of product

Feelings:

Let down

Annoyed

Frustrated

Disappointed

Unsatisfied

Disgusted

8% Delivery

Feelings:

Furious

Frustrated

Annoyed

8% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

8% Communication

Feelings:

Annoyed

Disappointed

Unhappy

Let down

Furious

Disgusted

8% Discrimination

Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

Let down

Furious

8% Embarrassment

Feelings:

Annoyed

Anxious

Let down

4% Service

Feelings:

Happy

Grateful

4% Expectations Exceeded

Feelings:

Happy

Grateful

4% Communication

Feelings:

Happy

Grateful

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

16% Customer Service

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Disheartened

Surprised

Other

Uneasy

Saddened

Scared

12% Inconvenienced

Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product

Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss

Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness

Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Communication

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Disheartened

Furious

Disgusted

Indifferent

Unhappy

6% Embarrassment

Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

5% Service

Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

5% Discrimination

Feelings:

Frustrated

Disappointed

Furious

Let down

Insecure

Disgusted

Annoyed

Disheartened

Offended

Scared

Uneasy

Anxious

Unhappy

4% Communication

Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

4% Expectations Exceeded

Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

3% Returns

Feelings:

Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud

Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other

Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury

Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Quality

Feelings:

Delighted

Grateful

Special

1% Quality of product

Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High

Low

Least positive experiences about Supermarket companies

High

Low

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