A compliment about Tesco

Status: Approved

#Service #ExpectationsExceeded #Communication  Happy Grateful 

Kindly shared by L. Shapcott

What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.

Where this happened

In Person - Caerphilly branch.

Tesco Customers

Most talked about by Tesco customers

High
Low

How this makes Tesco customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Anxious

10% Delivery
Feelings:

Furious

Frustrated

Annoyed

10% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

10% Rudeness
Feelings:

Let down

Furious

Annoyed

Disgusted

Frustrated

10% Quality of product
Feelings:

Disgusted

Annoyed

Frustrated

Let down

10% Discrimination
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

Disappointed

10% Embarrassment
Feelings:

Let down

Annoyed

Anxious

5% Communication
Feelings:

Let down

Furious

Disgusted

5% Service
Feelings:

Happy

Grateful

5% Expectations Exceeded
Feelings:

Happy

Grateful

5% Communication
Feelings:

Happy

Grateful

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
Feelings:

Annoyed

Disappointed

Anxious

Furious

Frustrated

Let down

Offended

Scared

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery
Feelings:

Furious

Frustrated

Anxious

Let down

Annoyed

Disgusted

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

2% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
Feelings:

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose