A customer experience about Tesco by L Shapcott

Kindly shared by L. Shapcott

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What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.

Where this happened

In Person - Caerphilly branch.

Tesco Customers

Most talked about by Tesco customers

High

Low

How this makes Tesco customers feel

High

Low

20% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

10% Delivery

Feelings:

Furious

Frustrated

Annoyed

10% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

10% Rudeness

Feelings:

Let down

Furious

Annoyed

Disgusted

Frustrated

10% Quality of product

Feelings:

Annoyed

Frustrated

Let down

Disgusted

10% Discrimination

Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

Let down

Furious

10% Embarrassment

Feelings:

Annoyed

Anxious

Let down

5% Communication

Feelings:

Let down

Furious

Disgusted

5% Service

Feelings:

Happy

Grateful

5% Expectations Exceeded

Feelings:

Happy

Grateful

5% Communication

Feelings:

Happy

Grateful

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

14% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Surprised

Other

Scared

Unhappy

13% Inconvenienced

Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Offended

Disheartened

Unsatisfied

Surprised

Anxious

11% Financial Loss

Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Disheartened

Anxious

Offended

Surprised

8% Quality of product

Feelings:

Disappointed

Annoyed

Disgusted

Furious

Sad

Disheartened

Miffed

Displeased

Surprised

Frustrated

Other

Let down

7% Rudeness

Feelings:

Disappointed

Furious

Let down

Frustrated

Annoyed

Offended

Disgusted

Uneasy

Unhappy

Surprised

Insecure

Other

Displeased

6% Service

Feelings:

Grateful

Delighted

Happy

Special

Pleased

Satisfied

6% Delivery

Feelings:

Annoyed

Furious

Frustrated

Let down

Unhappy

Disappointed

Anxious

Unsatisfied

Disgusted

6% Communication

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Disgusted

Disheartened

Indifferent

5% Communication

Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

Anxious

Insecure

Let down

Frustrated

Offended

Scared

Uneasy

Unhappy

4% Expectations Exceeded

Feelings:

Delighted

Happy

Grateful

Special

Pleased

4% Discrimination

Feelings:

Frustrated

Furious

Disappointed

Let down

Disgusted

Offended

Annoyed

Scared

Uneasy

Anxious

Unhappy

Insecure

3% Returns

Feelings:

Annoyed

Furious

Frustrated

Anxious

Disheartened

Disappointed

Unsatisfied

3% Delay

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

2% Fraud

Feelings:

Frustrated

Annoyed

Disheartened

Disappointed

2% Other

Feelings:

Disappointed

Sad

Furious

Annoyed

Anxious

1% Injury

Feelings:

Disappointed

Surprised

Let down

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Quality

Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

High

Low

Least positive experiences about Supermarket companies

High

Low

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