A customer experience about Tesco

Status: Approved

#Service #ExpectationsExceeded #Communication  Happy Grateful 

Kindly shared by L. Shapcott

What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.

Where this happened

In Person - Caerphilly branch.

Tesco Customers

Most talked about by Tesco customers

High
Low

How this makes Tesco customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

10% Delivery
Feelings:

Furious

Frustrated

Annoyed

10% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

10% Rudeness
Feelings:

Let down

Furious

Annoyed

Disgusted

Frustrated

10% Quality of product
Feelings:

Annoyed

Frustrated

Let down

Disgusted

10% Discrimination
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

Let down

Furious

10% Embarrassment
Feelings:

Annoyed

Anxious

Let down

5% Communication
Feelings:

Let down

Furious

Disgusted

5% Service
Feelings:

Happy

Grateful

5% Expectations Exceeded
Feelings:

Happy

Grateful

5% Communication
Feelings:

Happy

Grateful

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Scared

Surprised

Unhappy

Other

12% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Disheartened

Unsatisfied

Anxious

Surprised

Offended

11% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Let down

Disgusted

Frustrated

Unhappy

Unsatisfied

Anxious

Offended

Surprised

Disheartened

8% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Furious

Disheartened

Frustrated

Let down

Surprised

Sad

Other

Miffed

7% Rudeness
Feelings:

Disappointed

Furious

Let down

Annoyed

Offended

Frustrated

Surprised

Other

Displeased

Disgusted

Uneasy

Unhappy

Insecure

7% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

6% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Unhappy

Disgusted

Anxious

Unsatisfied

6% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Disheartened

Indifferent

5% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

5% Embarrassment
Feelings:

Furious

Annoyed

Disappointed

Anxious

Let down

Frustrated

Offended

Scared

Uneasy

Unhappy

Insecure

5% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

4% Discrimination
Feelings:

Disappointed

Furious

Frustrated

Scared

Uneasy

Anxious

Unhappy

Insecure

Let down

Disgusted

Offended

Annoyed

3% Returns
Feelings:

Annoyed

Furious

Frustrated

Anxious

Unsatisfied

Disheartened

Disappointed

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

2% Fraud
Feelings:

Frustrated

Annoyed

Disheartened

Disappointed

2% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Disappointed

Surprised

Let down

1% Other
Feelings:

Grateful

Satisfied

Delighted

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Lidl
  4. Sainsbury (J)

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco