A customer experience about Ryanair by Anonymous

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What happened

Failure to provide me with a refund following the cancellation of my flight in May 2020.

What I wish had happened

Issued with my full refund as was promised to me, but has still not happened to this day.

Where this happened

On the Internet

Ryanair Customers

Most talked about by Ryanair customers

High

Low

How this makes Ryanair customers feel

High

Low

31% Financial Loss

Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Uneasy

Unsatisfied

Miffed

Sad

Unhappy

Disheartened

25% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Uneasy

Disheartened

Anxious

Sad

10% Communication

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Disheartened

Sad

Unsatisfied

Disgusted

8% Delay

Feelings:

Furious

Annoyed

Frustrated

Let down

Disappointed

Anxious

Disgusted

Disheartened

Miffed

7% Inconvenienced

Feelings:

Annoyed

Frustrated

Disgusted

Furious

Miffed

Disappointed

Disheartened

Uneasy

Anxious

Unsatisfied

7% Fraud

Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Uneasy

Unhappy

Furious

3% Discrimination

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Unhappy

3% Returns

Feelings:

Annoyed

Frustrated

Disgusted

Furious

Unsatisfied

1% Rudeness

Feelings:

Furious

1% Embarrassment

Feelings:

Annoyed

Frustrated

Let down

1% Delivery

Feelings:

Let down

Frustrated

Furious

1% Other

Feelings:

Disgusted

Let down

Furious

1% Quality of product

Feelings:

Annoyed

Frustrated

Let down

Travel Customers

Most talked about by Travel customers

High

Low

How this makes Travel customers feel

High

Low

27% Financial Loss

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud

Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns

Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination

Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product

Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery

Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery

Feelings:

Delighted

Happy

Overjoyed

0% Service

Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded

Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High

Low

Least positive experiences about Travel companies

High

Low

British Airways

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