A complaint about Ryanair

Status: Approved

#CustomerService #Returns #Delay  Furious Annoyed Disgusted 

Kindly shared by Anonymous

What happened

Failure to provide me with a refund following the cancellation of my flight in May 2020.

What I wish had happened

Issued with my full refund as was promised to me, but has still not happened to this day.

Where this happened

On the Internet

Ryanair Customers

Most talked about by Ryanair customers

High
Low

How this makes Ryanair customers feel

High
Low
32% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Let down

Annoyed

Anxious

Sad

Miffed

24% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

11% Delay
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Anxious

Let down

Disappointed

Miffed

8% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Sad

Let down

Disgusted

6% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Furious

Miffed

Anxious

5% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

Let down

Furious

Disappointed

3% Returns
Feelings:

Disgusted

Annoyed

Furious

Frustrated

3% Discrimination
Feelings:

Furious

Disgusted

Frustrated

2% Rudeness
Feelings:

Furious

2% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

2% Delivery
Feelings:

Frustrated

Let down

Furious

2% Other
Feelings:

Furious

Let down

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Offended

Scared

Surprised

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Miffed

Surprised

Offended

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Other

Scared

Miffed

Surprised

Anti Climax

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Disgusted

Disappointed

Anxious

Sad

Miffed

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Miffed

Offended

Sad

6% Fraud
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Let down

Surprised

Anxious

Scared

Anti Climax

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Scared

Let down

Anxious

Disappointed

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Let down

Offended

Disappointed

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Let down

Disappointed

Frustrated

1% Discrimination
Feelings:

Disgusted

Furious

Frustrated

Annoyed

Offended

0% Delivery
Feelings:

Overjoyed

Delighted

Happy

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Furious

Frustrated

Let down

Most complained about Travel companies

High
Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Alpharooms

Most complimented Travel companies

High
Low
  1. British Airways