A complaint about Asda

Status: Approved

#Discrimination #CustomerService #Embarrassment  Furious Scared Anxious 

Kindly shared by Anonymous

What happened

I am 74 yrs old with chronic asthma, I have been shielding through out the pandemic, I was given a priority slot by Asda for getting groceries ordered on line delivered because of this, I have used my slot every week since, now because its xmas this slot has been taken away from me and I can have it back in January, having checked on facebook this has happened to all vulnerable people who had deliveries of groceries from Asda. There are only two supermarkets where I live they are Asda and Lidl and Lidl do not deliver. Tesco is 12 miles from here, there are no slots available at Asda over this two week period as the had all been taken, I phoned Asda for help and was told they couldn't do anything to help.

What I wish had happened

just leave the delivery slots for the vunerable people as they were in this time of crisis instead of abandoning us to have to fend for ourselves, if this isn't rectified I feel there will be a lot of vunerable people catch corona unnecessarily.

Where this happened

On the Internet

Asda Customers

Most talked about by Asda customers

High
Low

How this makes Asda customers feel

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Low
25% Financial Loss
Feelings:

Furious

Let down

Disgusted

Disappointed

Annoyed

Frustrated

Anxious

Surprised

Offended

22% Inconvenienced
Feelings:

Furious

Disgusted

Annoyed

Let down

Disappointed

Anxious

Offended

Surprised

Frustrated

19% Customer Service
Feelings:

Furious

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Disgusted

Scared

Annoyed

6% Quality of product
Feelings:

Disappointed

Furious

Miffed

Disgusted

6% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

6% Delivery
Feelings:

Furious

Frustrated

Anxious

Disgusted

Let down

3% Rudeness
Feelings:

Furious

Offended

Let down

3% Discrimination
Feelings:

Anxious

Furious

Scared

3% Embarrassment
Feelings:

Furious

Scared

Anxious

3% Communication
Feelings:

Furious

Disgusted

Let down

3% Delay
Feelings:

Frustrated

Disappointed

Let down

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Offended

Surprised

Anxious

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Furious

Disappointed

Let down

Annoyed

Offended

Frustrated

Other

Disgusted

Surprised

7% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
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Annoyed

Disappointed

Anxious

Furious

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Offended

Scared

6% Service
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Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Delivery
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Furious

Frustrated

Anxious

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Annoyed

Disgusted

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

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Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

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Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

2% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
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Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose