A customer experience about Asda

Status: Approved

#Discrimination #CustomerService #Embarrassment  Furious Scared Anxious 

Kindly shared by Anonymous

What happened

I am 74 yrs old with chronic asthma, I have been shielding through out the pandemic, I was given a priority slot by Asda for getting groceries ordered on line delivered because of this, I have used my slot every week since, now because its xmas this slot has been taken away from me and I can have it back in January, having checked on facebook this has happened to all vulnerable people who had deliveries of groceries from Asda. There are only two supermarkets where I live they are Asda and Lidl and Lidl do not deliver. Tesco is 12 miles from here, there are no slots available at Asda over this two week period as the had all been taken, I phoned Asda for help and was told they couldn't do anything to help.

What I wish had happened

just leave the delivery slots for the vunerable people as they were in this time of crisis instead of abandoning us to have to fend for ourselves, if this isn't rectified I feel there will be a lot of vunerable people catch corona unnecessarily.

Where this happened

On the Internet

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
Feelings:

Annoyed

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Furious

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Unsatisfied

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Unhappy

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17% Inconvenienced
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17% Customer Service
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8% Delivery
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6% Rudeness
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Furious

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6% Fraud
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Uneasy

5% Returns
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Furious

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5% Embarrassment
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5% Delay
Feelings:

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3% Quality of product
Feelings:

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Furious

Miffed

3% Discrimination
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3% Communication
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Furious

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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

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Unsatisfied

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Put out

Furious

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Indifferent

Other

Insecure

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Scared

12% Inconvenienced
Feelings:

Annoyed

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Unhappy

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Furious

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Uneasy

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12% Quality of product
Feelings:

Annoyed

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Frustrated

Uneasy

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Other

Confused

Put out

Furious

Surprised

Miffed

Sad

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Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

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Uneasy

Let down

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Unhappy

Insecure

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Unsatisfied

Confused

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Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
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Annoyed

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Unsatisfied

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Other

Furious

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Indifferent

Scared

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9% Financial Loss
Feelings:

Annoyed

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Disappointed

Unsatisfied

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Unhappy

Uneasy

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Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
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5% Discrimination
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4% Other
Feelings:

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Unsatisfied

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Other

3% Delay
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Frustrated

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Unsatisfied

Displeased

Unhappy

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Saddened

2% Delivery
Feelings:

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Furious

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Unhappy

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2% Injury
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2% Service
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2% Fraud
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1% Expectations Exceeded
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1% Communication
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1% Returns
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Put out

0% Quality of product
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0% Other
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0% Quality
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Delighted

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Special

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Least positive experiences about Supermarket companies

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