A complaint about Asda by Anonymous

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What happened

I am 74 yrs old with chronic asthma, I have been shielding through out the pandemic, I was given a priority slot by Asda for getting groceries ordered on line delivered because of this, I have used my slot every week since, now because its xmas this slot has been taken away from me and I can have it back in January, having checked on facebook this has happened to all vulnerable people who had deliveries of groceries from Asda. There are only two supermarkets where I live they are Asda and Lidl and Lidl do not deliver. Tesco is 12 miles from here, there are no slots available at Asda over this two week period as the had all been taken, I phoned Asda for help and was told they couldn't do anything to help.

What I wish had happened

just leave the delivery slots for the vunerable people as they were in this time of crisis instead of abandoning us to have to fend for ourselves, if this isn't rectified I feel there will be a lot of vunerable people catch corona unnecessarily.

Where this happened

On the Internet

Asda Customers

Most talked about by Asda customers

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25% Financial Loss

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22% Inconvenienced

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19% Customer Service

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6% Quality of product

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6% Returns

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6% Delivery

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3% Rudeness

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3% Discrimination

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3% Embarrassment

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3% Communication

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3% Delay

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Supermarket Customers

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15% Customer Service

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15% Inconvenienced

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9% Quality of product

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9% Financial Loss

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Furious

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7% Rudeness

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7% Communication

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6% Embarrassment

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6% Service

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5% Delivery

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5% Discrimination

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5% Communication

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4% Expectations Exceeded

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2% Returns

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1% Other

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1% Other

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1% Delay

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1% Injury

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