A complaint about JD Sports Fashion

Status: Approved

#FinancialLoss #Delay #Communication  Annoyed Frustrated Disappointed 

Kindly shared by M. arthur

What happened

I purchased a birthday present on the 21st of October 2020 it was suppose to be at the click and collect location by the 31st, I’ve sent numerous emails with all the details but nothing has been done, I’ve probably sent over 12 emails highly frustrating because I just get the same answer back with different customer service people.

What I wish had happened

I would like a full refund and a bit extra for the hassle

Where this happened

On the Internet

JD Sports Fashion Customers

Most talked about by JD Sports Fashion customers

High
Low

How this makes JD Sports Fashion customers feel

High
Low
33% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

17% Delivery
Feelings:

Furious

Let down

Frustrated

17% Customer Service
Feelings:

Furious

Let down

Frustrated

17% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

17% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
20% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Surprised

Anxious

13% Delivery
Feelings:

Furious

Let down

Disappointed

Frustrated

Annoyed

Anxious

Surprised

9% Returns
Feelings:

Furious

Annoyed

Frustrated

Offended

Disgusted

Let down

Disappointed

9% Delay
Feelings:

Disappointed

Frustrated

Let down

Annoyed

Furious

7% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

7% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Happy

Special

Pleased

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

2% Rudeness
Feelings:

Disgusted

Furious

Frustrated

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

High
Low
  1. Foot Locker
  2. River Island
  3. Asos
  4. JD Sports Fashion

Most complimented Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin