A complaint about Hermes

Status: Approved

#FinancialLoss #Delivery #CustomerService  Furious Let down Sad 

Kindly shared by A. McGowan

What happened

I sent two parcels to my daughter, which contained her Christmas presents and they both arrived at the Weybridge depot but one got delivered and the other one they are saying is lost in the depot possibly. However, it’s been classed as lost.

What I wish had happened

To speak to a person or email someone in the actual depot to look for my parcel.

Where this happened

Via the post

Hermes Customers

Most talked about by Hermes customers

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Low

How this makes Hermes customers feel

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Low
29% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Miffed

Anxious

Sad

20% Customer Service
Feelings:

Furious

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Let down

Disgusted

Disappointed

Sad

Anxious

12% Financial Loss
Feelings:

Furious

Frustrated

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Annoyed

Disappointed

Let down

Anxious

Sad

Surprised

11% Delay
Feelings:

Furious

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Annoyed

Let down

Disappointed

Disgusted

Miffed

Anxious

8% Communication
Feelings:

Furious

Annoyed

Frustrated

Disappointed

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Let down

7% Inconvenienced
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Miffed

Anxious

3% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Let down

Disappointed

3% Returns
Feelings:

Frustrated

Annoyed

Furious

Let down

Anxious

Disappointed

2% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Quality of product
Feelings:

Let down

Furious

Annoyed

1% Rudeness
Feelings:

Disgusted

Let down

Furious

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

Miffed

19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Offended

12% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Let down

Anxious

Sad

Surprised

10% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

8% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Annoyed

Let down

Offended

Miffed

7% Communication
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Sad

Let down

3% Other
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Surprised

2% Returns
Feelings:

Furious

Frustrated

Annoyed

Let down

Anxious

Disappointed

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Delivery
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Disgusted

Let down

Furious

1% Service
Feelings:

Delighted

Grateful

Satisfied

Most complained about Delivery Service companies

High
Low
  1. Hermes
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Most complimented Delivery Service companies

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Low
  1. DPD