A customer experience about NCF Living (Birmingham) by S Percival

Kindly shared by S. Percival

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What happened

We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

What I wish had happened

We want to have our sofa delivered

Where this happened

Other - Have tried to contact from home

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

High

Low

How this makes NCF Living (Birmingham) customers feel

High

Low

26% Customer Service

Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

15% Quality of product

Feelings:

Frustrated

Annoyed

Furious

Let down

Unsatisfied

Disappointed

Disgusted

Unhappy

15% Communication

Feelings:

Frustrated

Annoyed

Let down

Furious

Disgusted

Disappointed

10% Delivery

Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

10% Financial Loss

Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disgusted

Unsatisfied

Disappointed

8% Inconvenienced

Feelings:

Disappointed

Let down

Frustrated

Annoyed

Furious

5% Fraud

Feelings:

Disgusted

Frustrated

Furious

5% Other

Feelings:

Frustrated

Annoyed

Let down

3% Rudeness

Feelings:

Disgusted

3% Discrimination

Feelings:

Disgusted

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

High

Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Least positive experiences about Home companies

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