A complaint about NCF Living (Birmingham)

Status: Approved

#Communication #Delivery #Inconvenienced  Annoyed 

Kindly shared by S. Percival

What happened

We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

What I wish had happened

We want to have our sofa delivered

Where this happened

Other - Have tried to contact from home

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

High
Low

How this makes NCF Living (Birmingham) customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

19% Communication
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

19% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

10% Fraud
Feelings:

Disgusted

Furious

Frustrated

10% Inconvenienced
Feelings:

Furious

Annoyed

10% Quality of product
Feelings:

Furious

Frustrated

Disgusted

5% Rudeness
Feelings:

Disgusted

5% Discrimination
Feelings:

Disgusted

5% Financial Loss
Feelings:

Disgusted

Furious

Frustrated

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

Let down

13% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Let down

11% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

5% Fraud
Feelings:

Disgusted

Let down

Furious

Frustrated

Annoyed

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Quality of product
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Delighted

Grateful

Special

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater