A complaint about NCF Living (Birmingham)

Status: Approved

#Delivery #CustomerService #Communication  Annoyed Frustrated Disgusted 

Kindly shared by Anonymous

What happened

Ordered a Dining table, chairs and bench on 24th Oct was told 5-8 weeks delivery but added an extra week on due to COVID and being close to Xmas which took us to Xmas. Haven’t heard a word at all since placing the order and paying £700 deposit. Have tried to contact several times before Xmas to see if we could receive any updates. Phone line constantly answerphone which puts the phone down on you and no emails are ever answered. Have been in store twice to which the manager has nothing to say and all she can say is I can email customer service the same email I reply to so if the store manager can’t get a reply what chance have I got as a customer.. all she would offer is me to email a complaint to which all she would do was forward it to customer service email address as I would. They have no internal communication to sort issues out. 10 weeks later still no contact cannot get a reply and £700 in their pocket for absolute nothing back. If I cancel the order I’m being told I will loose a percentage of deposit what I’ve paid. Customer service is absolutely shocking as you receive none. Would not use or recommend this company I would only make sure no one shops their again!

What I wish had happened

Receive customer service and after care as you should when spending a decent amount of money to keep their company going!

Where this happened

Other - NCF Living Birmingham

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

High
Low

How this makes NCF Living (Birmingham) customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

19% Communication
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

19% Delivery
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

10% Fraud
Feelings:

Disgusted

Furious

Frustrated

10% Inconvenienced
Feelings:

Annoyed

Furious

10% Quality of product
Feelings:

Furious

Disgusted

Frustrated

5% Rudeness
Feelings:

Disgusted

5% Discrimination
Feelings:

Disgusted

5% Financial Loss
Feelings:

Frustrated

Disgusted

Furious

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Let down

Annoyed

13% Quality of product
Feelings:

Disgusted

Frustrated

Furious

Annoyed

Disappointed

Let down

11% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Let down

Annoyed

Disgusted

Disappointed

7% Inconvenienced
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Delighted

Grateful

Special

Satisfied

5% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

4% Quality of product
Feelings:

Delighted

Pleased

Satisfied

4% Communication
Feelings:

Special

Delighted

Grateful

Satisfied

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Delighted

Grateful

Special

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater