A complaint about Foot Locker

Status: Approved

#FinancialLoss #Returns #CustomerService  Furious Annoyed Frustrated 

Kindly shared by G. Sheffield

What happened

I purchased some trainers about 8 weeks ago and returned them through their online returns for a refund with Hermes then 2 weeks later the same trainers were returned back I sent them back again with a letter inside explaining error They received item in 26th November at 10 am as I tracked them I still have not received refund neither are they responding to my messages I have used resolver but they are not responding to them either

What I wish had happened

For them to at least reply with an update on my return and to finally receive my refund

Where this happened

On the Internet

Foot Locker Customers

Most talked about by Foot Locker customers

High
Low

How this makes Foot Locker customers feel

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Low
29% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

29% Delivery
Feelings:

Furious

Anxious

Surprised

29% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Anxious

Surprised

14% Returns
Feelings:

Frustrated

Furious

Annoyed

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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Low
20% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Surprised

Anxious

13% Delivery
Feelings:

Furious

Let down

Disappointed

Frustrated

Annoyed

Anxious

Surprised

9% Returns
Feelings:

Furious

Annoyed

Frustrated

Offended

Disgusted

Let down

Disappointed

9% Delay
Feelings:

Disappointed

Frustrated

Let down

Annoyed

Furious

7% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

7% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Happy

Special

Pleased

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

2% Rudeness
Feelings:

Disgusted

Furious

Frustrated

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

High
Low
  1. Foot Locker
  2. River Island
  3. Asos
  4. JD Sports Fashion

Most complimented Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin