A customer experience about River Island

Status: Approved

#FinancialLoss #Delivery #Discrimination  Furious 

Kindly shared by S. Anwar

What happened

i placed an order with river island. However the order never arrived. i called customer services who agreed to a full refund in 3-5 working days. on the 5th day i received another email from river island customer services advising that the payments team have refused to refund. i called the and emailed them and were faced with lying and rude staff.

What I wish had happened

full refund or send parcel

Where this happened

On the Internet

River Island Customers

Most talked about by River Island customers

High
Low

How this makes River Island customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Disgusted

Offended

Annoyed

Frustrated

33% Discrimination
Feelings:

Furious

Annoyed

Offended

Disgusted

Frustrated

11% Rudeness
Feelings:

Furious

Disgusted

Frustrated

11% Delivery
Feelings:

Furious

11% Returns
Feelings:

Furious

Annoyed

Offended

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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