A customer experience about River Island by S Anwar

Kindly shared by S. Anwar

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What happened

i placed an order with river island. However the order never arrived. i called customer services who agreed to a full refund in 3-5 working days. on the 5th day i received another email from river island customer services advising that the payments team have refused to refund. i called the and emailed them and were faced with lying and rude staff.

What I wish had happened

full refund or send parcel

Where this happened

On the Internet

River Island Customers

Most talked about by River Island customers

High

Low

How this makes River Island customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

33% Discrimination

Feelings:

Furious

Annoyed

Offended

Frustrated

Disgusted

11% Rudeness

Feelings:

Frustrated

Disgusted

Furious

11% Delivery

Feelings:

Furious

11% Returns

Feelings:

Furious

Annoyed

Offended

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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Low

20% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

18% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

15% Delivery

Feelings:

Annoyed

Disappointed

Frustrated

Furious

Let down

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay

Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Fraud

Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service

Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination

Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication

Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Inconvenienced

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness

Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other

Feelings:

Annoyed

1% Quality of product

Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

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Low

Least positive experiences about Fashion companies

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