A complaint about River Island

Status: Approved

#Discrimination #FinancialLoss #Returns  Furious Annoyed Offended 

Kindly shared by S. Anwar

What happened

i placed my first ever order with river island. However order never arrived. when i called customer support they advised that order was delivered. when i confirmed that i did not receive the order, customer support agreed to full refund within 3-5 working days. on the 5th day customer support emailed me advising that the payments team has refused to refund the order. and advised me to raise a chargeback with my bank. no parcel no refund. and customer support was rude and arrogant.

What I wish had happened

full refund or send missing parcel

Where this happened

On the Internet

River Island Customers

Most talked about by River Island customers

High
Low

How this makes River Island customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

33% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

11% Rudeness
Feelings:

Frustrated

Disgusted

Furious

11% Delivery
Feelings:

Furious

11% Returns
Feelings:

Furious

Annoyed

Offended

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
20% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Surprised

Anxious

13% Delivery
Feelings:

Furious

Let down

Disappointed

Frustrated

Annoyed

Anxious

Surprised

9% Returns
Feelings:

Furious

Annoyed

Frustrated

Offended

Disgusted

Let down

Disappointed

9% Delay
Feelings:

Disappointed

Frustrated

Let down

Annoyed

Furious

7% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

7% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Happy

Special

Pleased

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

2% Rudeness
Feelings:

Disgusted

Furious

Frustrated

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

High
Low
  1. Foot Locker
  2. River Island
  3. Asos
  4. JD Sports Fashion

Most complimented Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin