A complaint about Just Eat

Status: Approved

#Delivery #CustomerService #Qualityofproduct  Furious Miffed Disgusted 

Kindly shared by C. Stephens

What happened

Order number: 1067875296. On Sunday 15th November 2020 at approximately 15:45hrs I made an order with McDonalds via Just Eats. This order was especially special as it was my son’s birthday meal request. The order arrived late, was cold, missing food items and missing toy. I tried to call the restaurant but to no avail. This is the second bad experience I have had with the Peckham branch. I hope it would be “second time lucky”, alas, this was not so. My son and family were very disappointed with the service and will not be ordering from this branch again. I can provide proof of purchase, as transaction was done via PayPal. Complaint made via Complaint.Biz. Suggested solution: The cost I incurred for the bad service I received was between £35-40. I wish to be compensated for the failings of McDonald’s Peckham Branch and receive a formal apology for the inadequate service provided.

What I wish had happened

Order number: 1067875296. On Sunday 15th November 2020 at approximately 15:45hrs Suggested solution: The cost I incurred for the bad service I received was between £35-40. I wish to be compensated for the failings of McDonald’s Peckham Branch and receive a formal apology for the inadequate service provided.

Where this happened

On a mobile app - Just Eat

Just Eat Customers

Most talked about by Just Eat customers

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How this makes Just Eat customers feel

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27% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Disappointed

Anti Climax

27% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

13% Quality of product
Feelings:

Furious

Disgusted

Annoyed

Miffed

13% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Anti Climax

7% Rudeness
Feelings:

Annoyed

Furious

Disgusted

7% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

7% Customer Service
Feelings:

Furious

Miffed

Disgusted

Restaurants Customers

Most talked about by Restaurants customers

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How this makes Restaurants customers feel

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16% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anti Climax

14% Customer Service
Feelings:

Furious

Disappointed

Disgusted

Annoyed

Anxious

Anti Climax

Miffed

Let down

Frustrated

Offended

Sad

12% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

9% Quality of product
Feelings:

Furious

Disgusted

Anxious

Scared

Annoyed

Miffed

Let down

Disappointed

Anti Climax

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Anti Climax

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Furious

Anxious

Scared

Let down

7% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Delay
Feelings:

Annoyed

Frustrated

Sad

2% Other
Feelings:

Scared

Let down

Anxious

Most complained about Restaurants companies

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  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Most complimented Restaurants companies

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  1. Nandos