A complaint about Currys PC World

Status: Approved

#CustomerService #Communication #Inconvenienced  Furious Frustrated Disgusted 

Kindly shared by L. dodds

What happened

Bought currys essentials hob in January 2020. Hob stopped working Christmas day. Contacted Currys by phone and by webchat. Told this hob is unrepairable, written off code 5. Would get a confirmation to straight exchange within 48 hours. Next a message came through from their team saying exchange declined. Phoned and webchat several times more. Have got nowhere. They are obviously delaying until warranty expires. Some of the agents asked for serial number, some required an uplift number. One offered to get me the number but just hung up put me through to repair service who said she should have spoken to them or a supervisor

What I wish had happened

I would like to have had a knowledgeable human being who could arrange replacement within say 7 days.

Where this happened

On the phone

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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34% Customer Service
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Furious

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21% Inconvenienced
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16% Communication
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11% Financial Loss
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Furious

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5% Rudeness
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5% Delay
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3% Delivery
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Furious

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3% Fraud
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Anxious

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3% Discrimination
Feelings:

Furious

Offended

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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

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14% Inconvenienced
Feelings:

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12% Communication
Feelings:

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Furious

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Miffed

Scared

11% Financial Loss
Feelings:

Furious

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Annoyed

Disgusted

Anxious

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9% Delay
Feelings:

Frustrated

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5% Rudeness
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Let down

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5% Quality of product
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4% Other
Feelings:

Furious

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3% Fraud
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3% Service
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2% Discrimination
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2% Expectations Exceeded
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2% Quality of product
Feelings:

Satisfied

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2% Returns
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1% Delivery
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Furious

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1% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson