A customer experience about Virgin Media by H Standing

Kindly shared by H. Standing

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What happened

Still billing me for services cancelled

What I wish had happened

Cancelled my contract correctly when it was due for renewel

Where this happened

On a mobile app

Virgin Media Customers

Most talked about by Virgin Media customers

High

Low

How this makes Virgin Media customers feel

High

Low

29% Customer Service

Feelings:

Disgusted

Disappointed

Furious

Frustrated

Let down

Annoyed

Unsatisfied

24% Inconvenienced

Feelings:

Furious

Frustrated

Let down

Annoyed

Unsatisfied

Miffed

Disgusted

18% Communication

Feelings:

Furious

Disgusted

Let down

Disappointed

Frustrated

12% Financial Loss

Feelings:

Annoyed

Disappointed

Disgusted

Miffed

Frustrated

Furious

6% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

6% Embarrassment

Feelings:

Disappointed

Disgusted

6% Delay

Feelings:

Unsatisfied

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

High

Low

How this makes Telecom customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay

Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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