A customer experience about NCF Living (Birmingham)

Status: Approved

#Delivery #CustomerService #Communication  Furious Frustrated Disgusted 

Kindly shared by J. Croxton

What happened

Ordered 2x2 seater settee and a chair on 13 October for delivery at end of November. It is now 21 January and still no delivery. When you phone them they never answer,send emails and it takes ages to reply. I have been given at least 4 different delivery dates none of which have happened. I have now sent them an email saying l wish to cancel my order.

What I wish had happened

My furniture delivered when it should of been

Where this happened

In Person - Stoke on Trent

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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Low

How this makes NCF Living (Birmingham) customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

15% Quality of product
Feelings:

Frustrated

Annoyed

Furious

Let down

Unsatisfied

Disappointed

Disgusted

Unhappy

15% Communication
Feelings:

Frustrated

Annoyed

Let down

Furious

Disgusted

Disappointed

10% Delivery
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

10% Financial Loss
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disgusted

Unsatisfied

Disappointed

8% Inconvenienced
Feelings:

Disappointed

Let down

Frustrated

Annoyed

Furious

5% Fraud
Feelings:

Disgusted

Frustrated

Furious

5% Other
Feelings:

Frustrated

Annoyed

Let down

3% Rudeness
Feelings:

Disgusted

3% Discrimination
Feelings:

Disgusted

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness
Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service
Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication
Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product
Feelings:

Delighted

Pleased

Satisfied

3% Other
Feelings:

Frustrated

Annoyed

Let down

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery
Feelings:

Satisfied

Pleased

Delighted

1% Delay
Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination
Feelings:

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater