Kindly shared by Anonymous
What happened
On 23/10/2020 I used Hermes Courier services to deliver a parcel for me. Tracking ref: 0800474252020987 The item was a 16 inch lampshade made of metal and fabric. I carefully checked (before sending) their list of non-compensated items on their website and had no hesitation sending it. So, I packed it in a sturdy cardboard box and inside I put plenty of protective bubble wrap packaging and scrunched up paper. The item was damaged by Hermes in transit. The box was unexplainably dented and crushed. It's looked like it had been sat or stood on. I needed to claim so I rang to check how to. After explaining my situation they sent an email link to complete for compensation claim of form on line for £20. This was rejected due to items not being covered according to them in their terms and conditions.
What I wish had happened
Pay me compensation of £20 for the item that they damaged in transit
Where this happened
Other - In transit by Hermes
Hermes Customers
Most talked about by Hermes customers
How this makes Hermes customers feel
Frustrated
Furious
Annoyed
Disgusted
Let down
Disappointed
Unsatisfied
Miffed
Anxious
Sad
Frustrated
Furious
Annoyed
Disgusted
Let down
Disappointed
Anxious
Unsatisfied
Displeased
Sad
Frustrated
Furious
Annoyed
Disappointed
Disgusted
Let down
Anxious
Unsatisfied
Sad
Surprised
Furious
Frustrated
Annoyed
Let down
Disappointed
Disgusted
Displeased
Miffed
Anxious
Frustrated
Furious
Annoyed
Disappointed
Disgusted
Let down
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Miffed
Furious
Annoyed
Frustrated
Surprised
Disgusted
Disappointed
Disgusted
Furious
Frustrated
Let down
Disappointed
Annoyed
Frustrated
Furious
Displeased
Furious
Frustrated
Annoyed
Anxious
Disappointed
Let down
Furious
Annoyed
Let down
Furious
Disgusted
Let down
Grateful
Pleased
Happy
Delivery Service Customers
Most talked about by Delivery Service customers
How this makes Delivery Service customers feel
Frustrated
Furious
Annoyed
Disappointed
Disgusted
Let down
Anxious
Sad
Offended
Unsatisfied
Miffed
Frustrated
Furious
Annoyed
Disgusted
Disappointed
Let down
Anxious
Sad
Unsatisfied
Displeased
Offended
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Unsatisfied
Sad
Surprised
Furious
Frustrated
Annoyed
Let down
Disappointed
Disgusted
Anxious
Displeased
Miffed
Furious
Frustrated
Disappointed
Disgusted
Annoyed
Anxious
Let down
Offended
Miffed
Frustrated
Annoyed
Furious
Disappointed
Disgusted
Let down
Disgusted
Furious
Frustrated
Disappointed
Sad
Let down
Furious
Annoyed
Frustrated
Surprised
Disgusted
Disappointed
Frustrated
Annoyed
Furious
Displeased
Frustrated
Annoyed
Furious
Disappointed
Let down
Anxious
Satisfied
Grateful
Happy
Pleased
Special
Delighted
Satisfied
Delighted
Grateful
Happy
Special
Delighted
Grateful
Satisfied
Furious
Annoyed
Let down
Furious
Disgusted
Let down