A customer experience about Hermes

Status: Approved

#FinancialLoss #CustomerService #Delivery  Furious Let down Disgusted 

Kindly shared by Anonymous

What happened

On 23/10/2020 I used Hermes Courier services to deliver a parcel for me. Tracking ref: 0800474252020987 The item was a 16 inch lampshade made of metal and fabric. I carefully checked (before sending) their list of non-compensated items on their website and had no hesitation sending it. So, I packed it in a sturdy cardboard box and inside I put plenty of protective bubble wrap packaging and scrunched up paper. The item was damaged by Hermes in transit. The box was unexplainably dented and crushed. It's looked like it had been sat or stood on. I needed to claim so I rang to check how to. After explaining my situation they sent an email link to complete for compensation claim of form on line for £20. This was rejected due to items not being covered according to them in their terms and conditions.

What I wish had happened

Pay me compensation of £20 for the item that they damaged in transit

Where this happened

Other - In transit by Hermes

Hermes Customers

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28% Delivery
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21% Customer Service
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13% Financial Loss
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11% Delay
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7% Communication
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7% Inconvenienced
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3% Other
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3% Fraud
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2% Embarrassment
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2% Returns
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

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27% Delivery
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20% Customer Service
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13% Financial Loss
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10% Delay
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8% Inconvenienced
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7% Communication
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4% Fraud
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3% Other
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2% Embarrassment
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2% Returns
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2% Delivery
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1% Communication
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1% Service
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1% Quality of product
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1% Rudeness
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