A customer experience about Morrison (Wm) Supermarkets

Status: Approved

#Other  Disappointed Anxious Sad 

Kindly shared by P. Andreani

What happened

They're letting too many people in and with what's happening these days, I do not dare going back to their Waddon branch. Such a shame

What I wish had happened

Please monitor people coming in and out as much as possible.

Where this happened

In Person - Morrisons Waddon branch

Morrison (Wm) Supermarkets Customers

Most talked about by Morrison (Wm) Supermarkets customers

High
Low

How this makes Morrison (Wm) Supermarkets customers feel

High
Low
33% Communication
Feelings:

Grateful

33% Injury
Feelings:

Disappointed

Surprised

Let down

33% Other
Feelings:

Disappointed

Anxious

Sad

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Surprised

Other

Scared

14% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Surprised

Anxious

Offended

Disheartened

Unsatisfied

11% Financial Loss
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Let down

Frustrated

Unsatisfied

Surprised

Disheartened

Anxious

Offended

Unhappy

8% Rudeness
Feelings:

Furious

Disappointed

Let down

Offended

Annoyed

Frustrated

Displeased

Surprised

Other

Uneasy

Unhappy

Insecure

Disgusted

8% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Furious

Sad

Miffed

Frustrated

Let down

Surprised

Other

6% Embarrassment
Feelings:

Anxious

Furious

Annoyed

Disappointed

Scared

Uneasy

Unhappy

Let down

Frustrated

Insecure

Offended

6% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Anxious

Unsatisfied

Unhappy

Disappointed

6% Communication
Feelings:

Let down

Frustrated

Disappointed

Annoyed

Furious

Disgusted

Indifferent

6% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

5% Service
Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Discrimination
Feelings:

Disappointed

Furious

Frustrated

Disgusted

Offended

Annoyed

Scared

Uneasy

Anxious

Unhappy

Let down

Insecure

3% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

3% Returns
Feelings:

Anxious

Furious

Annoyed

Disappointed

Unsatisfied

Frustrated

2% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

2% Delay
Feelings:

Annoyed

Unsatisfied

Unhappy

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Fraud
Feelings:

Frustrated

Disheartened

Annoyed

Most positive experiences about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Lidl

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose